Russ Fielder
Gulfport
Summary
Dynamic Branch Manager with a proven track record at Terminix, excelling in branch operations management and customer service. Enhanced customer satisfaction through effective conflict resolution and strategic planning, driving revenue growth and increasing profitability. Skilled in coaching and mentoring, fostering employee development to achieve key performance indicators consistently.
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Branch Manager
Terminix
04.2022 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Branch Manager
Orkin Pest Control
10.2007 - 08.2019
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Education
GED -
Gulfport High
Gulfport, MS04-1996
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Coaching and mentoring
- Employee development
- Sales development
- Sales planning
- Conflict resolution
- Strategic planning
- Risk mitigation
- Performance reviews
- Key performance indicators
Certification
Texas A&M Certified in Termite Biology
A.I.B. Certified in Food & Sanitation
Perdue University IPM
2 Time Presidents Club Winner with Orkin
Top Branch Manager Performance ( Revenue, Profit, Retention) in the company
Timeline
Branch Manager
Terminix
04.2022 - Current
Branch Manager
Orkin Pest Control
10.2007 - 08.2019
GED -
Gulfport High
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