RUSSELL HOLDER
Petal
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
28
28
years of professional experience
Work History
Claims Adjuster
Progressive Insurance
Hattiesburg
08.2024 - Current
- Contact customers about automobile accidents to set up for repairs and rental
- Monitoring the repair process from start to finish
- Processed auto insurance claims efficiently, ensuring accurate evaluations and timely resolutions.
Store Manager
Harbor Freight Tools
Hattiesburg
05.2014 - 02.2024
- Managed total store operations including staff hiring, training, evaluation and work schedules.
- Responsible for budget tracking, accounting and payroll.
- Coordinated inventory control, receiving, merchandising and store maintenance.
- Managed store operations to enhance customer satisfaction and drive sales.
Store Manager
Family Dollar
Hattiesburg
10.2013 - 04.2014
- Managed day to day operations of running a store including hiring, training and schedules.
- Responsible for payroll, inventory control and merchandising.
- Managed daily store operations, ensuring optimal customer service and inventory control.
Store Manager
Dollar Tree
Laurel
01.2011 - 09.2013
- Managed total store operations including staff hiring, training, evaluation and work schedules.
- Responsible for budget tracking, accounting and payroll.
- Coordinated inventory control, receiving, merchandising (plan-o-grams) and store maintenance.
Store Manager
CVS Pharmacy
Laurel
08.2008 - 12.2010
- Managed total store operations including staff hiring, training, evaluation and work schedules.
- Responsible for budget tracking, accounting and payroll.
- Coordinated inventory control, receiving, merchandising (plan-o-grams) and store maintenance.
- Helped coordinate the relocation of the store to a new location which facilitated over $10,000 per week sales increase.
District Manager
Fred’s
Hattiesburg
11.2005 - 08.2008
- Company Overview: Southeast Region (MS & AL)
- Responsible for establishing sales and labor budgets for the district.
- Interviewed, hired and evaluated performance of store managers.
- Responsible for ensuring 16 to 20 stores met or exceeded company standards.
- Southeast Region (MS & AL)
- Oversaw district operations to ensure alignment with company standards and objectives.
Training Manager
Fred’s
Hattiesburg
03.2001 - 10.2005
- Responsible for training new managers that were hired within the district.
- Mentored store managers to enhance their leadership skills and operational efficiency.
Store Manager
Fred’s
Hattiesburg
11.1997 - 02.2001
- Responsible for every phase of day-to-day store operations.
- Interviewed, hired, trained, coached and evaluated performance of hourly associates.
- Responsible for personnel management, merchandise presentation and store operations.
Education
B.S.B.A - Business Management
University of Southern Mississippi
12.1995
Associate degree - Business Management
Jones County Junior College
05.1993
Skills
- Inventory management
- Payroll administration
- Visual merchandising
- Customer service
- Team building
- Employee training
- Time management
- Performance evaluation
- Data analysis
- Inventory control
- Store operations
- Sales forecasting
- Conflict resolution
- Budget tracking
- Training and mentoring
- Loss prevention procedures
- Opening and closing procedures
- Performance reviews
- Operations
- Product merchandising
- Store merchandising
- Team leadership
- Order management
- Supply ordering
- Hourly shift management
- Accurate cash handling
- Performance metrics evaluation
Timeline
Claims Adjuster
Progressive Insurance
08.2024 - Current
Store Manager
Harbor Freight Tools
05.2014 - 02.2024
Store Manager
Family Dollar
10.2013 - 04.2014
Store Manager
Dollar Tree
01.2011 - 09.2013
Store Manager
CVS Pharmacy
08.2008 - 12.2010
District Manager
Fred’s
11.2005 - 08.2008
Training Manager
Fred’s
03.2001 - 10.2005
Store Manager
Fred’s
11.1997 - 02.2001
B.S.B.A - Business Management
University of Southern Mississippi
Associate degree - Business Management
Jones County Junior College