Shane Watson
Tupelo
Summary
Proven IT professional with a track record of troubleshooting and problem-solving at Renasant Bank. Excelled in providing comprehensive support, including hardware installation and customer service. Demonstrated ability to work under pressure, ensuring swift resolutions and enhancing user satisfaction. Skilled in both team collaboration and independent work, with a keen attention to detail.
Overview
9
9
years of professional experience
Work History
Support Center Technician
Renasant Bank
09.2021 - Current
- Provide one-on-one end-user problem resolution over the phone for approved hardware and software
- Diagnose and resolve end-user printer, copier, PC hardware, software, phone, mobile device, email, Internet, remote access and LAN access problems
- responsible for providing technical hardware, software, and network problem resolution to all organizational users by performing question/problem diagnosis and guiding users through step-by-step solutions; clearly communicating technical solutions in a user-friendly professional matter; providing one-on-one end-user training as needed; troubleshooting network printer problems; and assisting other teams in the Information Technology department as needed
- Identify, diagnose and resolve Level One problems for users of the organizational network, including computer hardware and software, desk phones, mobile devices, copiers, printers and receipt printers
Onsite IT Support Specia
Elite Comfort Solutions
09.2016 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Offered comprehensive IT support for computer hardware and software, including Microsoft Office, printers, scanners, and handheld devices.
- I was an instrumental part of upgrading the company's network
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Associate of Arts - Information Technology
University of Phoenix
Tempe, AZ04-2013
High School Diploma -
Shannon High School
Shannon, MS05-2004
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Troubleshooting
- Documentation and reporting
- Customer interaction
- Hardware installation
Timeline
Support Center Technician
Renasant Bank
09.2021 - Current
Onsite IT Support Specia
Elite Comfort Solutions
09.2016 - 09.2021
Associate of Arts - Information Technology
University of Phoenix
High School Diploma -
Shannon High School
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