Ryan Nix
Byhalia
Summary
Dynamic Network Maintenance Technician with a proven track record at Comcast, excelling in network troubleshooting and customer communication. Demonstrated leadership in coordinating large-scale projects and training teams, enhancing operational efficiency. Adept at problem-solving and fostering teamwork, contributing to improved service delivery and user satisfaction.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Network Maintenance Technician
Comcast
09.2023 - Current
- Coordinated activities between internal teams and external vendors during large-scale projects.
- Provided technical support to end users regarding network connectivity problems.
- Troubleshoot network connectivity issues within the plant.
- Customer communication to ensure that services were restored and working properly.
Process Technician
Cargill
08.2016 - 01.2022
- Trained new technicians in proper usage of equipment, safety protocols, and company procedures, ensuring a high level of competence across the team.
- Supported an environment of safety through thorough knowledge of regulations, best practices, and consistent communication with team members regarding safe work habits.
- Troubleshot technical issues, implementing solutions to maintain a smooth production process.
- Contributed to the development of standard operating procedures that improved consistency across shifts and reduced training time for new hires.
Dispatch Supervisor
UPS
03.2011 - 08.2016
- Supervised team of 20 employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
Education
Associate of Applied Science - Engineering And Technology
DeVry University
01-2027
Skills
- Network troubleshooting
- Technical support
- Project management
- Vendor coordination
- Customer communication
- Equipment maintenance
- Leadership
- Problem solving
- Critical thinking
- Teamwork
Timeline
Network Maintenance Technician
Comcast
09.2023 - Current
Process Technician
Cargill
08.2016 - 01.2022
Dispatch Supervisor
UPS
03.2011 - 08.2016
Associate of Applied Science - Engineering And Technology
DeVry University
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