Sabria Young
Brandon
Summary
Results-driven operations leader specializing in healthcare dining and multi-site management. Proven track record in optimizing P&L performance, enhancing food quality, and aligning dining services with resident wellness initiatives. Adept at training teams and implementing strategies that elevate the overall dining experience and ensure compliance with regulations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
District Manager
Healthcare Services Group
01.2022 - Current
- Manage full P&L responsibility, including food, labor, and operational budgets, consistently meeting financial and performance goals
- Lead multi-site culinary and dining operations within healthcare and senior living environments, ensuring high standards in food quality, service, and resident satisfaction
- Drove operational improvements to enhance efficiency and consistency in dining experience
- Partner with clinical teams, including Registered Dietitians, to align menus with resident needs and wellness initiatives
- Directed hiring and onboarding of 20+ team members, enhancing team capabilities through targeted training programs.
- Ensure compliance with state and federal regulations, including food safety, sanitation, and healthcare standards
- Maintained continuous survey readiness and supported facilities during inspections and audits to ensure compliance
Customer Retention Supervisor
AT&T
01.2019 - 01.2022
- Led a team focused on customer experience and retention, strengthening client relationships through proactive communication and service recovery
- Monitored KPIs and operational performance, implemented coaching strategies that enhanced team effectiveness
- Supported onboarding and training initiatives, ensuring consistent service standards and compliance across teams
Technical Support / Chat Representative
Dish Network
01.2018 - 01.2019
- Provided customer-focused technical support, ensuring accuracy and compliance while resolving inquiries efficiently
- Enhanced communication and problem-solving skills by managing customer interactions in a fast-paced service environment
- Assisted customers with account inquiries and service-related issues.
- Resolved customer complaints using effective communication and problem-solving skills.
Assistant General Manager
Petro Restaurant
01.2012 - 01.2017
- Oversaw daily culinary and restaurant operations, ensuring efficient kitchen management, effective staffing, precise scheduling, and accurate inventory control
- Controlled food and labor costs to meet financial targets while maintaining high-quality food presentation and service
- Facilitated team training and performance management, enhancing service consistency and guest satisfaction
- Coordinated catering and high-volume service operations, guaranteeing quality execution
- Enforced sanitation, safety, and regulatory compliance standards
Education
Certification - Certified Dietary Manager
University of Florida
Gainesville, FL04-2026
Skills
- Food Service Management
- Food Service Operations
- Menu Execution
- Food Quality & Presentation
- P&L Management
- Budgeting & Cost Control
- Operational Efficiency
- Performance Improvement
- Healthcare operations
- Regulatory Compliance
- Survey Readiness
- Client Relationship Management
- Resident Experience
- Team Leadership
- Training & Development
- Event Management
- Cross-Functional Collaboration
Certification
- ServSafe Certified
- Food Service Manager Certification
- Food Protection Manager Certification
- Food Handler Certification
- First Aid Certified
Personal Information
Work Permit: Authorized to work in the U.S.
Timeline
District Manager
Healthcare Services Group
01.2022 - Current
Customer Retention Supervisor
AT&T
01.2019 - 01.2022
Technical Support / Chat Representative
Dish Network
01.2018 - 01.2019
Assistant General Manager
Petro Restaurant
01.2012 - 01.2017
Certification - Certified Dietary Manager
University of Florida