Sabrina M. Sykes
Byhalia
Summary
Highly organized and detail-oriented professional with over 20 years of experience in customer service and the healthcare sector, dedicated to enhancing office efficiency and maintaining accurate financial records. Proven ability to strategize and prioritize effectively while managing multiple tasks in fast-paced environments. Exceptional communication skills foster strong relationships with clients and colleagues. Conscientious self-starter committed to delivering high-quality results in every endeavor.
Overview
24
24
years of professional experience
Work History
PHYSICIAN REFERRAL REPRESENTATIVE (CALL CENTER)
BAPTIST MEDICAL GROUP
01.2019 - Current
- Review all incoming referrals and schedule appointments for various practices and specialties.
- Communicates referral information and confirmation via referral MD and the Epic system.
- Maintains strong working relationships with internal and external patients by providing service assistance and open communication.
- Review and submit all medical records related to referral appointments as requested by physicians.
- Responsible for obtaining insurance referral authorizations.
- Ensure timely and professional execution of duties, boosting overall office efficiency.
BILLING SPECIALIST- CASH PAYMENT POSTING
BMG – BAPTIST MEDICAL GROUP
12.2017 - 01.2019
- Daily posting of primary, secondary and private pay payments according to departmental productivity and quality guidelines.
- Post electronic and manual payments to Epic on a daily basis.
- Resolves items in payment posting WQ's according to departmental standards.
- Recording and reconciling payments received from insurance companies.
- Responsible for the balancing of daily items posted via the departmental batch summary sheet.
- Responsible for the resolution of items within the departmental workques with accurate system utilization and documentation.
- Resolves un-posted payment issues in a timely manner.
Medical Office Assistant II - Head and Neck Surgery
UT METHODIST PHYSICIAN
01.2002 - 12.2017
- Post payments in the GE system.
- Answered multiple phone lines.
- Scheduled appointments and verify demographics on Cerner system.
- Ensure timely and professional execution of duties, boosting overall office efficiency.
- Verified patients insurance via passport.
- Processed insurance edits in GE system.
- Ordered office supplies for the departments.
- Scheduled outpatient referrals for patients.
- Collected co-payments and collection payments.
- Linked ICD-9-CM codes to proper CPT.
- Assigned modifiers to procedures/service codes.
Education
Associate of Applied Science - Business Management
Robert Morris University
Chicago, IL05-1991
Diploma - undefined
Academy of Our Lady
Chicago, IL05-1989
Skills
- Excellent Patient care
- Medical Terminology
- Scheduling
- Microsoft Word
- 10-key
- Microsoft Excel
- Customer Support
- Epic & IDX systems
- Insurance Verification
- EMR Systems
- ICD-9
- Excellent Interpersonal skills
- Teaching and mentoring
Timeline
PHYSICIAN REFERRAL REPRESENTATIVE (CALL CENTER)
BAPTIST MEDICAL GROUP
01.2019 - Current
BILLING SPECIALIST- CASH PAYMENT POSTING
BMG – BAPTIST MEDICAL GROUP
12.2017 - 01.2019
Medical Office Assistant II - Head and Neck Surgery
UT METHODIST PHYSICIAN
01.2002 - 12.2017
Diploma - undefined
Academy of Our Lady
Associate of Applied Science - Business Management
Robert Morris University