Sacorria Brent
Crystal Springs
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Hauler/Order Selector
US Foods/Capstone
03.2023 - Current
- Built food orders for major restaurants, gas stations and local stores
- Scan items for proper processing
- Transport items to proper storage location
- Maintained detailed records of all completed jobs, including mileage, materials hauled, and delivery locations.
- Developed strong relationships with clients by providing reliable service that consistently met their needs.
Customer Service Representative
Disney World
12.2020 - 03.2023
- Assist customer lodging needs
- Assist customers with luggage storage and transport needs
- Demonstrate effective communication skills while interacting with customers and colleagues
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Cashier
Walmart Supercenter
06.2018 - 02.2020
- Actively resolved customer inquiries and issues
- Recommend potential products to customers
- Assist customer with product needs
- Maintain comprehensive knowledge of products to effectively address customer needs and inquiries
- Demonstrate effective communication skills while interacting with customers and colleagues
- Demonstrate the ability to diffuse and resolve escalated customer situations
- Diligently followed company policies as outlined
- Conduct customer transactions utilizing the cash register
- Restock and organize product displays
- Unload products from trucks
- Developed and managed relationships with customers to increase customer loyalty.
Education
General Courses -
Copiah Lincoln Community College
Wesson, MSDiploma Earned -
Crystal Springs High School
Crystal Springs, MS05.2017
Timeline
Hauler/Order Selector
US Foods/Capstone
03.2023 - Current
Customer Service Representative
Disney World
12.2020 - 03.2023
Customer Service Cashier
Walmart Supercenter
06.2018 - 02.2020
Diploma Earned -
Crystal Springs High School
General Courses -
Copiah Lincoln Community College
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