Dedicated Customer Service Representative with proven skills in conflict resolution and employee training. Adept at enhancing customer satisfaction and managing inventory effectively.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Everisepc
Remote
12.2025 - Current
Educated customers about promotions and loyalty programs.
Provided excellent customer service to resolve customer complaints in a timely manner.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative
Pizza Hut
Houston
04.2024 - Current
Provided excellent customer service to resolve customer complaints in a timely manner.
Answered customer inquiries and provided accurate information regarding products and services.
Assisted customers with menu selections and special requests.
Developed strong customer relationships to encourage repeat business.
Strengthened customer retention by offering discount options.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Trained new staff on customer service protocols and procedures.
Mentored junior team members and managed employee relationships.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Monitored inventory levels and reported shortages to management.