Sade Atkinson
Houston
Summary
Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Delivers professional and balanced customer service and meets needs of insured, claimant and internal and external customer.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Conduent
03.2021 - Current
- Address customer complaints and inquiries with courtesy and efficiency.
- Employ problem-solving skills to resolve complex customer issues.
- Process orders, returns, and exchanges accurately and promptly.
- Assist customers in product selection by offering detailed information on products and services.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Claims Specialist
Teleperformance
06.2017 - 02.2021
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Followed up with customers on unresolved issues.
Education
Associate in Arts (A.A.) - Business Administration
Itawamba Community College
Tupelo, MS05.2025
High School Diploma -
Houston High School
Houston, MS05.2017
Skills
- Complaint Resolution
- Microsoft Excel
- Scheduling
- Documentation
- Filing
- Sales Expertise
- CRM Software Proficiency
- Credit Card Payment Processing
- Customer Service
- Active listening
- 55 WPM Typing Speed
- Project Management
- Google Suite
- Problem Resolution
- Data entry
- Coverage Determination
- Data Analysis
- Documentation Review
Timeline
Customer Service Representative
Conduent
03.2021 - Current
Claims Specialist
Teleperformance
06.2017 - 02.2021
High School Diploma -
Houston High School
Associate in Arts (A.A.) - Business Administration
Itawamba Community College
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