Sadia Johnson
Tupelo
Summary
Experienced in customer service with a strong focus on addressing travel needs, including ticketing and passenger check-in processes. Demonstrated ability to handle inquiries effectively while adhering to safety protocols and procedures. Proven skills in problem-solving and complaint handling, ensuring customer satisfaction in fast-paced environments. Proficient in using ticketing software and collaborating with team members to enhance operational efficiency.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Cross-Utilized Airport Agent
Contour Airlines
Tupelo
04.2017 - Current
Salon Cosmetologist
JCPenney Salon
Tupelo
01.2015 - 03.2017
Customer Service Representative
Daily Journal
Tupelo
02.2006 - 07.2007
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Took special orders in person and over telephone, generating additional revenue every month.
Customer Service Representative
Albest Staffing
Tupelo
08.2003 - 07.2005
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted background screenings and verifications.
Customer Service Representative
Key Staffing Source
Tupelo
03.2001 - 06.2003
Education
Associate of Arts - Health Administration/Medical Records
University of Phoenix
Tempe, AZ08-2012
GED -
Itawamba Community College
Fulton, MS08-2008
Skills
- Customer service
- Flight operations
- Baggage handling
- Team collaboration
- Communication skills
- Attention to detail
- Problem solving
- Flexible work schedule
- Basic computer skills
- Strong interpersonal skills
- Ticketing software
- Complaint handling
- Excellent communication
- Safety protocols and procedures
Certification
- December, 2014 Tupelo Academy of Cosmetology, Tupelo, Mississippi
References
References available upon request.
Timeline
Cross-Utilized Airport Agent
Contour Airlines
04.2017 - Current
Salon Cosmetologist
JCPenney Salon
01.2015 - 03.2017
Customer Service Representative
Daily Journal
02.2006 - 07.2007
Customer Service Representative
Albest Staffing
08.2003 - 07.2005
Customer Service Representative
Key Staffing Source
03.2001 - 06.2003
Associate of Arts - Health Administration/Medical Records
University of Phoenix
GED -
Itawamba Community College