Samantha Herrington
Florence
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
13
13
years of professional experience
Work History
Skip Tracing
United
06.2020 - Current
- Used skip tracing and other techniques to locate debtors.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Used skip tracing resources to locate debtors and updated information in company system.
Office Manager
Backwoods Taxidermy
10.2018 - 09.2021
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Checkout/Billing
Professional EyeCare Associates
07.2011 - 08.2013
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Monitored customer accounts to identify and rectify billing issues.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
- Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
Education
Emergency Medical Sciences - EMT-B
Hinds Community College
Pearl, MS12.2014
GED -
Dauphin County Technical School
Harrisburg, PA06.2005
Skills
- Collections Background
- Knowledge of Repossessions Process
- Clear Written Communication
- Investigative Research
- Problem Solving
- Organizational Skills
- Customer Service
- Computer Literacy
- Skip Tracing Techniques
- Attention to Detail
- Critical Thinking
- Insurance Billing Procedures
- Patient Relations
- Data Entry Knowledge
- Appointment Scheduling
- Understanding of Medical Terminology
- Front Desk Operations
Timeline
Skip Tracing
United
06.2020 - Current
Office Manager
Backwoods Taxidermy
10.2018 - 09.2021
Checkout/Billing
Professional EyeCare Associates
07.2011 - 08.2013
Emergency Medical Sciences - EMT-B
Hinds Community College
GED -
Dauphin County Technical School
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