Samantha Smith
Amory
Summary
Skilled in patient and customer care, I excel in high-pressure environments. My expertise in HIPAA compliance and a strong work ethic have significantly enhanced client satisfaction and safety standards.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server Shift Leader
Mi Hacienda Mexican Restaurant
02.2014 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
Daycare Teacher
East Amory Preschool
08.2021 - 11.2023
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
CNA, Long Term Care
Oak Tree Assisted Living
08.2017 - 12.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
Certified Medical Assistant Classes
Itawamba Community College
Tupelo, MS11-2020
High School Diploma -
Penn Foster Career School
Scranton, PA05-2015
Skills
- Complaint handling
- Child safety
- Patient care
- Dementia care
- Organization
- HIPAA compliance
- Customer service
- Strong work ethic
- CPR and first aid
- Compassion and empathy
Certification
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- First Aid Certification - American Red Cross.
Timeline
Daycare Teacher
East Amory Preschool
08.2021 - 11.2023
CNA, Long Term Care
Oak Tree Assisted Living
08.2017 - 12.2021
Server Shift Leader
Mi Hacienda Mexican Restaurant
02.2014 - Current
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- First Aid Certification - American Red Cross.
Certified Medical Assistant Classes
Itawamba Community College
High School Diploma -
Penn Foster Career School
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