Samuel Martinez
Hattiesburg
Summary
Dynamic Car Wash Manager with a proven track record at Rainforest Car Wash, excelling in operations management and staff training. Expert in conflict resolution and maintenance, I fostered a culture of safety and efficiency, significantly enhancing service quality and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Car Wash Manager
Rainforest Car Wash
05.2021 - Current
- Established open communication channels between employees and management, fostering an inclusive work environment where concerns could be addressed promptly.
- Oversaw incident reports and claims, collecting the appropriate information, pictures, and camera footage in order to achieve an appropriate outcome.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Oversaw regular equipment inspections, identifying necessary repairs or replacements before they impacted operations or safety risks emerged.
- Ensured safety procedures were followed by all employees to prevent accidents and maintain a safe working environment.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
Car Wash Attendant
Rich's Wash Dat
06.2018 - 12.2020
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
Education
BBA -
University of Southern Mississippi
Hattiesburg, MS05-2024
Brother Martin High School
New Orleans, LA05-2017
Skills
- Negotiation and conflict resolution
- Customer Service-oriented
- Staff training and development
- Operations management
- Maintenance and repair
- Problem-solving abilities
Timeline
Car Wash Manager
Rainforest Car Wash
05.2021 - Current
Car Wash Attendant
Rich's Wash Dat
06.2018 - 12.2020
BBA -
University of Southern Mississippi
Brother Martin High School
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