Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Mccleery

Lucedale

Summary

Wireless sales professional with robust experience in customer service and technology solutions. Adept at driving sales through effective communication, product knowledge, and problem-solving skills. Strong team collaborator with focus on achieving results and adapting to changing needs. Known for reliability, flexibility, and delivering exceptional customer experiences.

Overview

8
8
years of professional experience

Work History

Wireless Sales Associate

T-ROC
01.2020 - 03.2024
  • Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
  • Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
  • Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
  • Demonstrated proficient product knowledge to customers and provided detailed product information.
  • Maximized store revenue by cross-selling complementary products such as phone cases or screen protectors along with the primary device purchase.
  • Activated both contract and pre-paid wireless phones for [Number] customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Demonstrated expert knowledge of wireless products, plans, and features to effectively address customer needs.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
  • Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.

Area Sales Manager

T-ROC
02.2023 - 02.2024
  • Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
  • Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
  • Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
  • Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
  • Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
  • Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.

Executive Team Lead

Tractor Supply
09.2022 - 06.2023
  • Managed on duty employees and break disbursement
  • Changed weekly price and ad rotations
  • Store opening and closing duties
  • Locked up high risk merchandise
  • Shift change safe balancing
  • Inventory management
  • Forklift certified
  • Pulled expired or recalled inventory
  • Processed returns from customers
  • Processed returns from the store to be sent back to suppliers

Rigger

J and J Construction
01.2017 - 02.2018
  • Rigged for heavy lifts according to blueprint requirements.
  • Improved lifting efficiency with proper selection of rigging equipment for specific tasks.
  • Increased workplace safety by conducting regular rigging inspections and equipment maintenance.
  • Worked at heights and in confined spaces without difficulty.
  • Ensured compliance with OSHA regulations by implementing safe work practices at all times during rigging operations.
  • Secured safety equipment and always used gear according to requirements.
  • Assisted in the development of lift plans, considering factors such as load weights, rigging capacities, and crane positioning.

Fry Cook

Wayne Lees Grocery
01.2016 - 01.2017
  • Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
  • Cleaned, stocked, and restocked workstations and display cases.
  • Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
  • Communicated closely with servers to fully understand special orders for customers.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Education

High School Diploma -

George County High School
Lucedale, MS
03-2017

Skills

  • Resolving workplace conflicts
  • Able to see the larger picture in difficult situations to formulate possible solutions
  • Coaching in negative attitudes, bad behaviors, and employee conflicts
  • Communication over the phone, online, and in-person
  • Active listening
  • Maintaining clean and professional appearance
  • Critical thinking
  • Utilizing tact and reason
  • Fantastically adaptable in schedule, environment, duties, and expectations
  • Project management
  • Midlevel management
  • General knowledge of day-to-day metric categories in managing stores
  • Highly proficient in cash handling
  • Ensuring safe and tidy workstations
  • Consolidating and delegating workload
  • Database management
  • Resource and time management (including employees)
  • Heavy lifting
  • Forklift certified
  • Receiving and stocking inventory
  • Data entry
  • Timekeeping both for myself and others
  • Asset protection and loss prevention methods
  • Renting and reserving hotel rooms, flights, and appointments
  • Picking and packing items for outgoing orders
  • Teamwork and collaboration
  • Customer service
  • Goal oriented
  • Store cleaning
  • Sales assistance

Timeline

Area Sales Manager

T-ROC
02.2023 - 02.2024

Executive Team Lead

Tractor Supply
09.2022 - 06.2023

Wireless Sales Associate

T-ROC
01.2020 - 03.2024

Rigger

J and J Construction
01.2017 - 02.2018

Fry Cook

Wayne Lees Grocery
01.2016 - 01.2017

High School Diploma -

George County High School

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Samuel Mccleery