Sandra Booker
Horn Lake
Summary
Dynamic National Certified Medical Assistant with extensive experience at Baptist Memorial Health Care, excelling in patient care and electronic medical records management. Proven ability to communicate effectively and maintain organization under pressure, ensuring optimal patient outcomes. Recognized for delivering exceptional customer service and fostering positive relationships in fast-paced healthcare environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
NCMA
Regional One Health Medical Center
Memphis
01.2025 - Current
- Maintain patient charts and records in compliance with HIPAA regulations.
- Gather medical histories and vital signs to assist physicians during examinations.
- Educate patients on preventive care measures and available treatment options.
- Respond to patient inquiries regarding health care needs and concerns.
- Conduct physical assessments, documenting height, weight, temperature, and pulse.
- Relay patient messages to physicians concerning concerns, and refill requests.
- Participate in continuing education courses to enhance Advanced CMA skills.
Pharmacy Technician
Walgreens
Southaven
07.2020 - Current
- Utilized pharmacy systems to accurately obtain patient and drug information for prescriptions.
- Processed transactions and managed cash registers within pharmacy operations.
- Filled prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
- Verified medication accuracy and checked for potential interactions.
- Collaborated with Pharmacy Manager and Staff Pharmacist on assigned duties.
- Ensured accurate entry of patient and drug information in systems.
- Delivered exceptional customer experiences through attentive service.
- Maintained compliance with operational standards as directed by management.
NCMA
Baptist Medical Group - Memphis Breast Care
Southaven
10.2022 - 01.2025
- Executed direct patient care duties under provider supervision.
- Triage phone calls, process prescriptions, and provide patient advice as directed.
- Demonstrated proficiency in obtaining patient medical histories and vital signs.
- Assisted with procedures and delivered patient education to enhance understanding.
- Managed acquisition of products and office supplies to ensure operational efficiency.
- Performed clerical tasks while actively participating in ongoing educational activities.
- Communicated effectively with patients, families, staff, and physicians to foster collaboration.
- Maintained comprehensive files for documentation and research of transactions and issues.
Coordinator Health Unit
Baptist Memorial Hospital
Southaven
06.2022 - 10.2022
- Coordinated non-clinical tasks under licensed nursing personnel, including transcription of doctor orders and chart maintenance.
- Facilitated patient flow by managing admission, transfer, and discharge activities per established procedures.
- Executed clerical responsibilities and maintained effective communication with staff and patients.
- Managed supplies and equipment to ensure operational efficiency.
- Participated in educational activities to enhance skills and meet assigned objectives.
- Collaborated with multiple departments to ensure timely, budget-compliant project completion.
Patient Service Clerk/Billing
Regional One Health
Memphis
02.2018 - 06.2022
- Maintained accounts receivable and payment records using an accounting system.
- Conducted interviews and performed data entry for patient access information.
- Updated patient records to reflect changes in demographics and financial status.
- Secured and verified all required information per established policies.
- Collected cash deposits and processed transactions following organizational procedures.
- Organized work area to enhance workflow efficiency.
National Certified Medical Assistant/Surgery Scheduler/Physician Assistant
The Urology Group
Memphis
02.2017 - 02.2018
- Demonstrated proficiency in taking patient medical histories and vital signs, assisted the Physician with minor procedures.
- Perform numerous injections, catheterization, as well as sending out notification letters.
- Record patient medical history into EMR.
- Great customer service while communicating with patients, hospitals and insurance companies to schedule and pre-cert surgery/procedures.
- Complete referrals and workers comp, OSHA and HIPPA compliance.
National Certified Medical Assistant
Baptist Memorial Health Care
Memphis
09.2016 - 02.2017
- Effectively communicated with patients, families, staff, and physicians to ensure clear information exchange.
- Assisted with procedures and provided patient education to promote understanding.
- Triage phone calls, processed prescription requests, and advised patients per provider instructions.
- Performed clinical tasks including vital signs assessment, specimen collection, and point-of-care testing.
- Executed EKGs following established protocols.
- Demonstrated compassion and a positive attitude while interacting with customers.
- Collected and documented medication administration accurately in patient charts.
- Displayed proficiency in taking patient medical histories and vital signs.
Education
Certified Medical Assisting Program -
Concorde Career College
Southaven, MS02.2016
Associates of Applied Science - Business Administration
Northwest Mississippi Community College
Senatobia, MS05.1992
Skills
- Dependable and organized
- Patient care and support
- Electronic medical records management
- Time management and prioritization
- Problem solving and decision-making
- Positive interpersonal skills
- Customer relations and communication
- Calm under pressure in healthcare settings
- Microsoft Office proficiency
- Typing speed of 60 wpm
Certification
- Certified Pharmacy Technician - No: 30297351 February 2025 - Feb 2027
- National Center for Competency Testing - No: 939012 Feb 2016
- Registered Pharm Tech - MS Board of Pharmacy June 2021
Timeline
NCMA
Regional One Health Medical Center
01.2025 - Current
NCMA
Baptist Medical Group - Memphis Breast Care
10.2022 - 01.2025
Coordinator Health Unit
Baptist Memorial Hospital
06.2022 - 10.2022
Pharmacy Technician
Walgreens
07.2020 - Current
Patient Service Clerk/Billing
Regional One Health
02.2018 - 06.2022
National Certified Medical Assistant/Surgery Scheduler/Physician Assistant
The Urology Group
02.2017 - 02.2018
National Certified Medical Assistant
Baptist Memorial Health Care
09.2016 - 02.2017
Certified Medical Assisting Program -
Concorde Career College
Associates of Applied Science - Business Administration
Northwest Mississippi Community College
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