Sandra Wimberley
Ocean Springs
Summary
Dedicated retail professional with a proven track record in customer service, cash handling, and effective communication. Committed to fostering positive relationships and enhancing customer loyalty through exceptional support.
Overview
17
17
years of professional experience
Work History
Retail Sales Associate
Mississippi Antique Galleria
06.2023 - Current
- Assisted customers in locating unique antiques and collectibles, providing personalized recommendations.
- Maintained an organized and visually appealing sales floor to enhance customer experience and engagement.
- Processed transactions accurately using point-of-sale system, ensuring efficient check-out procedures.
- Performed cash, card, and check transactions to complete customer purchases.
- Trained new staff on customer service protocols and product knowledge to improve overall team performance.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and enhancing loyalty.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Monitored customers for signs of security concerns and escalated issues to management.
Property Manager
Handy Lock Self Storage
06.2023 - 02.2026
- Managed daily operations of self-storage facility, ensuring high standards of customer service.
- Oversaw tenant relations, effectively addressing inquiries and resolving issues promptly.
- Implemented marketing strategies to enhance occupancy rates and promote facility features.
- Conducted regular property inspections to maintain compliance with safety regulations and operational standards.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Collected and maintained careful records of rental payments and payment dates.
School Library Media Specialist
Pascagoula-Gautier School District & Aberdeen City Schools
08.2009 - 05.2019
- Developed and implemented engaging information literacy programs for students and staff.
- Curated diverse library collections to enhance educational resources and support curriculum needs.
- Collaborated with educators to integrate technology into learning activities and library services.
- Trained staff and volunteers on library systems, improving service delivery and operational efficiency.
- Led workshops for students on research skills, fostering critical thinking and information evaluation.
- Instructed students and staff in research processes and understanding copyright, fair use and licensing of intellectual property.
- Promoted library through public relations avenues such as library website and newsletter.
- Developed and executed yearly budgets to purchase yearly acquisition of books, periodicals, supplies and computer software and hardware.
- Implemented and maintained automated catalogs, circulation systems and textbook check-out services.
- Coordinated school-wide participation in statewide reading challenges, celebrating student success and promoting a love for reading.
- Trained staff in utilizing digital tools and resources, streamlining research processes, and enhancing instructional practices.
- Trained and supervised library staff, volunteers and other personnel.
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
- Maintained and updated patron records in library system database.
- Located desired customer items through interlibrary loan system and coordinated deliveries.
Education
Master of Arts - Curriculum And Instruction
University of Mississippi
University, MSSkills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Store opening and closing
- Phone etiquette
- POS system operations
- Reliable and responsible
Timeline
Retail Sales Associate
Mississippi Antique Galleria
06.2023 - Current
Property Manager
Handy Lock Self Storage
06.2023 - 02.2026
School Library Media Specialist
Pascagoula-Gautier School District & Aberdeen City Schools
08.2009 - 05.2019
Master of Arts - Curriculum And Instruction
University of Mississippi