SANTANA FIELDS
Waynesboro
Summary
Hardworking and focused Administrative professional offering excellent communication skills, and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
Work History
Administrative Support Specialist
Wayne County Health Department
11.2024 - Current
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Maintained professional, organized, and safe environment for employees and patients
- Host clerical meetings
- send monthly bills to the appropriate person
- Make daily deposit to the bank if needed
- Maintaining accurate and organized files, databases,and records, including confidential client data
- Help the clerks check in and check out patients if we or really busy
Human Resources Assistant
Lillypad Home Health
06.2022 - 11.2024
- Monitored employee attendance and performance, providing feedback to management as needed.
- Coordinated with hiring managers to schedule job interviews and pre-employment assessments.
- Provided support to employees in resolving payroll, benefits and other HR-related inquiries.
- Developed and maintained employee safety programs and procedures.
- Handled employee onboarding and off-boarding processes including paperwork and orientation.
- Assisted in the preparation of job postings, recruitment campaigns and other HR-related materials.
- Updated and maintained employee records in HR database and filing systems.
Part Time (HR Administrative Assistant)
Southern Hens
01.2021 - 06.2022
- Greeted and directed visitors to their appropriate location.
- Utilized HR software to track and analyze employee performance, leading to targeted training programs and improvement in overall productivity.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Performed payroll functions such as maintaining timekeeping information and processing and submitting payroll data.
- Responsible for completing special projects, as assigned by the office administrator.
- Ensured information accuracy and that all supporting documentation was provided.
CSR
Maximus
08.2018 - 10.2020
- Responded to customer inquiries via telephone, email, and live chat.
- Researched and implemented customer service best practices.
- Developed customer service procedures and guidelines.
- Collaborated with other departments to resolve customer issues.
- Participated in customer service team meetings and training sessions.
- Resolved customer complaints in a timely and efficient manner.
Education
High School Diploma -
Wayne County High School
Waynesboro, MS05-2025
Associate of Applied Science - Health Care Data (Medical Coding Billing)
Jones Junior College
Ellisville03-2025
Skills
Document Scanning
- File organization
- Scheduling appointments
- Meeting planning
- Spreadsheet creation
- Word processing
- Administrative procedures
- Telephone reception
- Excel
- Epic
- Power Point
- Word
- Inventory management
Timeline
Administrative Support Specialist
Wayne County Health Department
11.2024 - Current
Human Resources Assistant
Lillypad Home Health
06.2022 - 11.2024
Part Time (HR Administrative Assistant)
Southern Hens
01.2021 - 06.2022
CSR
Maximus
08.2018 - 10.2020
High School Diploma -
Wayne County High School
Associate of Applied Science - Health Care Data (Medical Coding Billing)
Jones Junior College
Similar Profiles
Shandra SimmonsShandra Simmons
Social Worker at Wayne County Health DepartmentSocial Worker at Wayne County Health Department
Angela DawsonAngela Dawson
Registrar at Wayne County Health DepartmentRegistrar at Wayne County Health Department
Jesse WarfieldJesse Warfield
Harm Reduction Specialist at Wayne County Health Department / VolunteerHarm Reduction Specialist at Wayne County Health Department / Volunteer
Kwamaine RhodesKwamaine Rhodes
Product Technician at Aaron's Sales and LeaseProduct Technician at Aaron's Sales and Lease
Nina MckeltonNina Mckelton
Health Services Technician/Health Aide Assistant at East Central Regional HospitalHealth Services Technician/Health Aide Assistant at East Central Regional Hospital