Santana Petty
GULFPORT
Summary
Dynamic Customer Service Representative with Maximus Federal, recognized for enhancing customer satisfaction through effective problem-solving and conflict resolution. Skilled in active listening and script adherence, I excel at de-escalating challenging situations and delivering tailored solutions, ensuring a positive experience for every customer interaction. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Maximus Federal
Hattiesburg
07.2018 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Associate of Applied Science - Early Childhood Education
Mississippi Gulf Coast Community College
Perkinston, MS05-2014
Skills
- Customer service
- Conflict resolution
- Problem solving
- Time management
- Research
- Effective communication
- Call center operations
- Customer feedback
- Script adherence
- Active listening
- Critical thinking
- Computer proficiency
- Typing proficiency
References
References available upon request.
Timeline
Customer Service Representative
Maximus Federal
07.2018 - Current
Associate of Applied Science - Early Childhood Education
Mississippi Gulf Coast Community College
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