Santeria Mckinney
New Albany
Summary
Dynamic professional with extensive experience in customer relations and office administration, notably at Affordable Taxes. Proven ability to enhance team productivity through effective appointment scheduling and organization skills. Recognized for fostering positive client interactions and maintaining operational efficiency, contributing to improved service quality and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Receptionist
Affordable Taxes
Lamar, MS
01.2023 - Current
- Greeted clients and visitors, creating a welcoming environment at reception area.
- Managed incoming calls, routing inquiries to appropriate departments efficiently.
- Scheduled appointments for clients, optimizing daily calendar for team productivity.
- Maintained organized filing system for client records and documentation accuracy.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Assistant Manager
Dollar Tree
Tupelo, MS
05.2022 - 12.2024
- Assisted in daily operations, ensuring efficient store management and customer service excellence.
- Developed training materials for new team members, enhancing onboarding processes and knowledge retention.
- Monitored inventory levels, coordinated restocking efforts to maintain product availability and minimize shortages.
- Implemented merchandising strategies, optimizing product displays to boost customer engagement and sales.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Assistant Manager
Jacks Family Resturant
New Albany, MS
11.2020 - 08.2022
- Collaborated with management to analyze sales trends, contributing to improved decision-making and operational efficiency.
- Resolved customer inquiries promptly, fostering positive shopping experiences and loyalty to the brand.
- Led team meetings to communicate goals and expectations, promoting a cohesive work environment among staff members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Evaluated employee performance regularly, identifying areas for development and recognizing high achievers within the team.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
Huffman High School
Birmingham, ALSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Office administration
Timeline
Receptionist
Affordable Taxes
01.2023 - Current
Assistant Manager
Dollar Tree
05.2022 - 12.2024
Assistant Manager
Jacks Family Resturant
11.2020 - 08.2022
High School Diploma -
Huffman High School