Saprina Lee
Summit,MS
Summary
Adept at operations management and team leadership, I significantly enhanced performance outcomes at Lee's Trucking by empowering staff and streamlining supply chain operations. My expertise in problem-solving and customer service, combined with a proven track record in maintaining compliance and improving satisfaction, positions me as a valuable asset to any team.
Overview
11
11
years of professional experience
Work History
Remote Operations Manager/Dispatcher
Lee's Trucking
01.2016 - 12.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
- Directed dispatching, routing, and tracking of 3 fleet vehicles.
Field Supervisor
Blessing Hands
02.2017 - 01.2018
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Plan, coordinated, and recorded ongoing in-service training for Personal Care Attendance.
- Investigated issues and developed effective solutions.
Patient Service Representative
StatCare Plus
02.2014 - 01.2016
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Handled customer service inquiries in person, via telephone and through email.
Education
Associate of Science - Medical Billing & Coding
Southwest Mississippi Community College
Summit, MS05-2010
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Schedule coordination
- Technical expertise
Timeline
Field Supervisor
Blessing Hands
02.2017 - 01.2018
Remote Operations Manager/Dispatcher
Lee's Trucking
01.2016 - 12.2024
Patient Service Representative
StatCare Plus
02.2014 - 01.2016
Associate of Science - Medical Billing & Coding
Southwest Mississippi Community College
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