Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Elmore

Natchez

Summary

Dynamic professional with a proven track record at Getaway, excelling in staff management and operations oversight. Recognized for enhancing customer satisfaction and fostering team development, leading to record-high scores. Adept at strategic planning and cultivating strong relationships, driving business growth while maintaining a supportive work environment.

Overview

14
14
years of professional experience

Work History

Assistant General Manager

Getaway
04.2023 - Current
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.

Cabin Keeper

Getaway
04.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.

General Manager

Pizza Hut
09.2014 - 06.2022
  • Managed budget implementations, employee reviews, training, and schedules,
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.

General Manager

Burger King
06.2011 - 09.2014
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Reported issues to higher management with great detail.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Cornerstone Christian Correspondence School
Townsend, GA
01-2021

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Employee scheduling
  • Operations oversight
  • Team leadership strength
  • Staff hiring

Timeline

Assistant General Manager

Getaway
04.2023 - Current

Cabin Keeper

Getaway
04.2022 - Current

General Manager

Pizza Hut
09.2014 - 06.2022

General Manager

Burger King
06.2011 - 09.2014

Cornerstone Christian Correspondence School

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Sarah Elmore