Overview
Work History
Education
Skills
Timeline
Generic

Sasha Rucker

Jackson

Overview

2
2
years of professional experience

Work History

Work From Home Customer Service Rep

Sagility
10.2023 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Cashier

Walmart
11.2022 - 08.2023
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Customer Service Associate Cashier

Dollar General
03.2022 - 11.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

Wingfield High School
Jackson, MS

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Client relations
  • Payment processing
  • Complaint resolution
  • Call center operations
  • Professional telephone demeanor
  • Customer satisfaction measurement

Timeline

Work From Home Customer Service Rep

Sagility
10.2023 - 03.2024

Cashier

Walmart
11.2022 - 08.2023

Customer Service Associate Cashier

Dollar General
03.2022 - 11.2022

High School Diploma -

Wingfield High School
Sasha Rucker