Sasha Rucker
Jackson
Overview
2
2
years of professional experience
Work History
Work From Home Customer Service Rep
Sagility
Remote
10.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cashier
Walmart
Byram, MS
11.2022 - 08.2023
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Customer Service Associate Cashier
Dollar General
Ridgeland, MS
03.2022 - 11.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Wingfield High School
Jackson, MS Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Client relations
- Payment processing
- Complaint resolution
- Call center operations
- Professional telephone demeanor
- Customer satisfaction measurement
Timeline
Work From Home Customer Service Rep
Sagility
10.2023 - 03.2024
Cashier
Walmart
11.2022 - 08.2023
Customer Service Associate Cashier
Dollar General
03.2022 - 11.2022
High School Diploma -
Wingfield High School