Scott Herring
Ridgeland
Summary
Retail operations leader with a proven record of driving sales growth, improving operational performance, and developing high-performing teams in fast-paced customer environments. Recognized for building strong customer relationships, coaching employees to exceed performance goals, and delivering exceptional service while maintaining operational excellence. Experienced in high-volume retail management, business development, inventory control, and team leadership.
Overview
2027
2027
years of professional experience
Work History
Store Manager
FedEx Office
Jackson, MS
2019 - Current
- Lead daily store operations, ensuring efficient workflow, high service standards, and a clean, safe environment.
- Driving 15-25% sales growth by identifying customer needs and leveraging database insights to build long-term relationships.
- Top quartile in Key Performance Indicators: sales, print services, shipping, turnover, and customer satisfaction.
- Supervise, train, and motivate team members in a fast-paced environment, improving overall performance and morale.
- Manage inventory, cash handling, and opening/closing procedures with strong attention to accuracy and compliance.
- Resolve customer and employee issues quickly, maintaining high satisfaction levels.
Store Manager
F.Y.E. (T.W.E.C.)
Ridgeland, MS
2000 - 2019
- Managed a high-volume retail store generating up to $1M annually.
- Increased profitability year-over-year through effective inventory control and expense management.
- Built and developed a strong, reliable management team to support store operations.
- Analyzed local market trends and customers’ needs to drive consistent sales growth.
- Selected to train store managers and staff across the region on system upgrades and operational improvements.
Store Manager / Senior Assistant Manager / Assistant Manager
Wherehouse Music & Blockbuster
Sunrise, FL
1994 - 2000
- Progressed through multiple leadership roles based on performance and leadership ability.
- Recruited, trained, and developed associates and assistant managers.
- Maintained high customer service standards and satisfaction ratings.
- Completed Fast Track Management Program
Skills
- Store Management
- Team Leadership & Staff Development
- Customer Service & Relationship Building
- Sales Growth & Performance Improvement
- Inventory & Cash Control
- Training & Mentoring
- Problem-Solving & Decision-Making
- POS
- Microsoft Office (Excel, Word, Outlook)
- Adobe
Timeline
Store Manager
FedEx Office
2019 - Current
Store Manager
F.Y.E. (T.W.E.C.)
2000 - 2019
Store Manager / Senior Assistant Manager / Assistant Manager
Wherehouse Music & Blockbuster
1994 - 2000