ScQuita zinn
Holly Springs
Summary
Accommodating Patient Care Representative proficient in working to ensure the best interests of health care provider's clients are being met. Adept at scheduling appointments, reducing financial risks and recognizing the urgency of patients' complaints. Excellent customer service skills to remain professional and collected in tense situations.
Overview
12
12
years of professional experience
Work History
Referral Coordinator
Lahey Clinic Hospital Medical Center
01.2024 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
patient care representative
carenet Health Care
01.2022 - Current
- Scheduled evaluations and procedures for patients.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Assisted patients in filing pertinent consent forms and payment contract forms.
- Reviewed patient accounts identified delinquent accounts and collected due amounts.
Registration Specialist/Scheduler
Lebonheur Children Medical Center
05.2019 - 11.2021
- Welcomed patients to facility and assisted with registration sign-in process.
- Advised patients of monies required to be paid prior to services.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Asked various questions from clients to obtain the information necessary for paperwork.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
Front Desk Medical Receptionist
All Children's Clinic
04.2015 - 03.2019
- Called patients to confirm scheduled appointments and obtain additional details.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Checked patients in and out for appointments and collected co-payments.
- Handled correspondence, managed files and performed other clerical duties for office staff.
Front Office Medical Assistant
Memphis Children's Clinic
09.2012 - 02.2015
- Greeted patients and visitors with welcoming, warm demeanor to create comfortable environment.
- Answered phones politely and directed callers to appropriate personnel.
- Updated patient medical records.
- Prepared medical charts, scanned documents and organized patient information.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
Education
Associate of Applied Science - Medical Office Professional
Concorde Career College
01.2012
Skills
- Patient Relations
- Insurance Practices
- Evaluating Quality of Care
- Resolving Problems
- Documentation and Reporting
- Verbal and Written Communication
- Appointment Scheduling
- Document Management
- Call Management
- Timesheet Management
- Front Desk Operations
- Referral Verification
- HIPAA Guidelines
References
References Available Upon Request.
Timeline
Referral Coordinator
Lahey Clinic Hospital Medical Center
01.2024 - Current
patient care representative
carenet Health Care
01.2022 - Current
Registration Specialist/Scheduler
Lebonheur Children Medical Center
05.2019 - 11.2021
Front Desk Medical Receptionist
All Children's Clinic
04.2015 - 03.2019
Front Office Medical Assistant
Memphis Children's Clinic
09.2012 - 02.2015
Associate of Applied Science - Medical Office Professional
Concorde Career College
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