Seaira Bush

Serve customers via phone, fax, mail, and/or email by determining requirements, answering inquiries, resolving problems, fulfilling, requests, maintain client database, and customer profiles. Maintain a high inbound call answer rate. (75-80 calls a day avg) Resolve problems by clarifying issues, researching and exploring, coming up with alternate solutions, and implementing solutions, and escalating unresolved problems, investigate and resolved problems related to the shipment of product, returns, credits, and orders. Appeals and denials. Processing payments and provide technical support.

Respond to incoming borrower calls, emails and/or chats as well as make outbound calls in a friendly and professional manner. Be able to counsel and inform borrowers of their repayment options, deferments, and forbearance eligibility, take payments, and update the borrower’s account in an efficient manner. Be able to become proficient in locating needed information and minimizing the time borrowers would be put on hold. Helped large volume of customers every day with a positive attitude and focus on customer satisfaction. Appeals and Denials.

Serve customers via phone, fax, mail and/or email by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining client database, and customers profiles. Maintain a high inbound call answer rate. (78-80 calls a day avg.) Resolve problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problems. Investigate and resolve problems related to the shipment of product, returns, credits, and orders. Appeals and denial. Processing payments and providing technical support.