Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sean Roland

Jackson

Summary

Enthusiastic Assistant Manager offering 8 years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach. Knowledgeable about retail operations and best practices.

Focused Retail leader possessing 7 years of retail management and sales expertise. Skilled at increasing profits through effective sales training and troubleshooting profit loss areas. Committed to boosting team morale and driving sales by fostering strong rapport with team members and customers.

Forward-thinking Jewelry manager with proven leadership, planning and problem-solving abilities. Help senior business leaders accomplish demanding objectives by motivating staff and organizing resources. Systematic and well-organized in maintaining coverage for all operational needs.

Motivated Jewelry professional offering 7 years of progressive record of accomplishment in leadership roles. Establish clear guidelines and enforce consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.

Resourceful and adaptable Manager with over 7 years of experience in scheduling, staff training, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management (CRM), time management and conflict resolution. Customer- focused leader seeking to leverage background into assistant or operations manager role.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Tailored Men’s Specialist

Dillards Department Store
11.2023 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Streamlined project delivery processes, reducing completion times significantly.
  • Led quality assurance efforts, maintaining high standards for all products and services.
  • Optimized inventory management, minimizing waste and reducing costs.
  • Increased efficiency by automating routine tasks with software solutions.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Restructured customer service process, ensuring quicker response times.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Exceeded all financial goals set forth.
  • Consecutive leader in sales and credit

Assistant Manager

Reeds Jewelers
04.2022 - Current
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Verified inventory counts on daily basis.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Created employee schedules to align coverage with forecasted demands
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Monitored security to protect employees, customers and property
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Set aggressive targets for employees to drive company success and strengthen motivation
  • Identified and communicated customer needs to supply chain capacity and quality teams
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • GIA AJP Certified Professional

Assistant Manager

Beckham Jewelry
02.2014 - 05.2020
  • Cleaned, polished and rhodium plated different jewelry pieces to give high-quality finishes.
  • Maintained strong inventory controls with sound security practices to minimize loss due to employee or customer actions.
  • Examined finished products to verify quality and make final adjustments to meet customers desires and enhance appearances.
  • Measured customers to accurately size pieces for customer body dimensions.
  • Cleaned, polished and inspected metal items and jewelry pieces to assess durability and quality.
  • Consulted with customers to understand needs, define expectations and discuss budgets for pieces.
  • Appraised finished pieces and individual precious and semi-precious gemstones based on price guidelines, market fluctuations and assessed stone grades combined with established rarity.
  • Oversaw all aspects of the jewelry business handling $1,000,000 in yearly sales.
  • Created agendas and communication materials for team meetings.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Delivered Jewelry to customer locations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.

Purchasing and Property Manager

Institutions of Higher Learning
02.1996 - 10.2013
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Evaluated employee performance and developed improvement plans.
  • Delegated daily tasks to team members to optimize team productivity.
  • Completed inventory audits to identify losses and project future demands.

Sales Associate

Nils and Angela’s Gallery Jewelers
08.2004 - 01.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Sales Associate

Gallery Jewelers
09.1989 - 07.2004
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.

Financial Accounting Clerk

MS Department of Rehabilation Services
03.1989 - 11.1995
  • Reconciled bank statements and credit cards monthly.
  • Mitigated annual audit risks, audited financial information utilizing QuickBooks to implement corrective action.
  • Researched and resolved collections and billing disputes with tact and efficiency.
  • Enhanced customer satisfaction ratings, managing all client inquires and outstanding payment discrepancies through resolution.
  • Reconciled monthly checks for accurate bank statement distribution.
  • Answered office phone calls and emails to direct customers and answer questions.
  • Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.
  • Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments.
  • Streamlined operational efficiencies, using accounting software to record, store and analyze information.
  • Coded invoices and other records to maintain organized and accurate records.
  • Compiled budget documents and monitored costs to maintain control systems.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Mitigated financial discrepancies by preparing bank reconciliations, managing field audits and reviewing accounting records for accuracy.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
  • Verified vendor accounts by reviewing documentation, rectifying issues and contacting accountholders.
  • Processed journal entries, online transfers and payments.
  • Calculated and verified all figures, calculations and documents.
  • Followed detailed end of month accounting procedures to verify proper balancing of all accounts and readiness for new month.
  • Analyzed account information and trends for financial estimation report preparation and adjustments.
  • Eliminated financial discrepancies, accurately reporting figures and account balances to senior leadership.
  • Investigated and reconciled issues and discrepancies in automated supply accounting system.
  • Reviewed vendor invoices and expense reports, identifying discrepancies.
  • Maintained accounts receivable documentation electronically and on paper.
  • Used SAAS software to analyze finances and create detailed forecasts for day staff.
  • Processed bank reconciliations and financial reports to verify practice of proper due diligence.
  • Verified, allocated and posted transactions in journals and computerized systems from documents such as invoices, receipts and reports.
  • Researched and resolved collections disputes to maintain customer relationships.
  • Executed on-time, under-budget project management on complex financial issues for senior leadership.
  • Improved accounting system efficiency and effectiveness by inspecting account books and recording transactions to optimize processes.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.

Education

High School Diploma -

Pearl High School
Pearl, MS

Some College (No Degree) -

Hinds Community College
Raymond, MS

Skills

  • Product and service knowledge
  • Sales monitoring
  • Product branding
  • Avid Pro Tools
  • Orientating and training
  • Staff development
  • Customer relations
  • Customer rapport
  • Microsoft Office expertise
  • Closing and contract negotiations
  • Marketing tactics
  • Retail operations management
  • Project management abilities
  • Inventory control
  • Inventory management
  • Merchandising
  • Transaction Monitoring
  • Managing Multiple Priorities
  • Sales Monitoring
  • Performance Tracking and Evaluations
  • Administration and Reporting
  • Product and Service Knowledge
  • Shift Coverage
  • Directing Team Members
  • Employee Coaching and Motivation
  • Maximizing Profitability
  • Store Opening and Closing Procedures
  • Overseeing Employees
  • Cash Deposits and Receipts
  • Orientating and Training
  • Inventory Restocking
  • Shipment Preparation

Certification

GIA Certification in Diamonds, Colored Stones, Jewelry Essentials, Applied Jewelry Professional

Timeline

Tailored Men’s Specialist

Dillards Department Store
11.2023 - Current

Assistant Manager

Reeds Jewelers
04.2022 - Current

Assistant Manager

Beckham Jewelry
02.2014 - 05.2020

Sales Associate

Nils and Angela’s Gallery Jewelers
08.2004 - 01.2010

Purchasing and Property Manager

Institutions of Higher Learning
02.1996 - 10.2013

Sales Associate

Gallery Jewelers
09.1989 - 07.2004

Financial Accounting Clerk

MS Department of Rehabilation Services
03.1989 - 11.1995

High School Diploma -

Pearl High School

Some College (No Degree) -

Hinds Community College

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Sean Roland