Selena Wynn
Florence,MS
Summary
Professional experience working in fast pace environments demanding strong organization, technical, and interpersonal skills. Trustworthy, ethical, and discreet, committed to superior customer services. Confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in completing projects; able to multi task effectively.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Claims Service Specialist
RevClaims
01.2019 - 01.2020
- Checked patient’s insurance benefits.
- Recognized network providers, provider restrictions, co-pays as needed.
- Documented activities appropriately in progress notes.
- Prepared written communication to customers regarding reimbursement status.
- Good understanding of third party and government payer regulations.
- Extensive knowledge of HCFA 1500, UB 92, and ICD9.
- Proficient with Microsoft Word, Excel and Web-enabled applications.
- Investigated accidents or incidents to determine cause and extent of damages.
- Managed over 100 inbound and outbound calls daily.
Retail Sales Associate
Old Navy
03.2019 - 08.2019
- Actively greet and engage with customers service areas and on sales floor to provide good customer experience.
- Supported in maintenance of neat and tidy sales floor to ensure positive shopping experience inclusive of folding, hanging, displaying, and merchandising garments.
- Actively process, stock, and replenish garments on sales floor and stock room.
- Unloaded delivery truck, receive, open, and unpack merchandise and label merchandise with security tags within efficiency timeline goals.
- Ring on register, report and handle all required transactions, issue receipts, and fold and place merchandise in appropriate bag following register best practices routine.
- Eager to educate and promote our Loyalty program to our customers.
- Shared knowledge and skills with colleagues, offering help where needed to build positive working environment.
- Shared knowledge and skills with colleagues, offering help where needed to build positive working environment., colleagues, and customer safety at all times.
- Followed all procedures and routines regarding safety, security, and administrative processes in all areas of store.
- Managed 25 customer calls per day.
Medical/Billing and Collection Specialist
Healthcare Financial Service
02.2016 - 01.2019
- Worked first party accounts.
- Professionally persuade patients to pay on past due medical debts.
- Overcome stalls and objections and suggest money sources for debt payment.
- Left messages with consumers informing them of contact points via mandated script.
- Updated customer record with new information, record call result or disposition; as well as any relevant notes about call via menu or narrative section of system.
- Remained in compliance with our policies, processes, and legal guidelines and is open to ongoing feedback and coaching aimed at improving performance.
- Managed over 150 calls daily.
- Performed other duties as assigned by manager.
Correctional Sergeant
Mississippi Department Of Corrections
06.2001 - 09.2011
- Trained at least 40 employees and performance of tasks and managed 200 offenders.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Handled inmate counts and searches for missing inmates.
- Participated in development of correctional policies and procedures.
- Completed daily work report sheets and delegated tasks to employees.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Education
Associate of Arts - Nursing
Hinds Community College
Pearl, MS05.2024
Skills
- Excellent communication, organization and time management skills Strong multi-tasking abilities, needing little to no supervision Work well both independently and as contributing member of the team
- Dedicated and self-motivated individual offering solid educational background in business management, with extensive hands on experience
- Computer proficient in wide range of industry related computer programs and equipment
- Provide high level administrative support by conducting research, handling information request and performing clerical functions
Timeline
Retail Sales Associate
Old Navy
03.2019 - 08.2019
Claims Service Specialist
RevClaims
01.2019 - 01.2020
Medical/Billing and Collection Specialist
Healthcare Financial Service
02.2016 - 01.2019
Correctional Sergeant
Mississippi Department Of Corrections
06.2001 - 09.2011
Associate of Arts - Nursing
Hinds Community College
Certification
- Adjusterpro Training Certification
Additional Information
References:
Latoya Anderson: Superintendent
(Area II -MDOC)
301 North Lamar Street
Jackson, MS 39201
Phone Number: 601-932-2880
Kishia Bennett: Healthcare Financial Service- Collection Supervisor
911 Flynt Dr
Flowood, MS 39232
Phone Number: 601-572-4477
Bridgette Butler:
Assistant Vice President of Federal Compliance and Research
Jackson, MS
Phone Number: 769-572-2196
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