Shae Woodard
Sumrall
Summary
Dedicated professional with a strong background in guest relations and staff management. Skilled in facilitating community-building events and enhancing resident experiences through proactive communication and efficient operations. Ready to drive positive outcomes in any resident-focused role.
Offering solid foundation in customer service and team coordination, with keen interest in developing within this environment. Brings strong understanding of service excellence and operational efficiency. Ready to use and develop skills in communication and leadership within new position.
Overview
4
4
years of professional experience
Work History
Resident Assistant
The Harriet House
Sumrall, MS
10.2024 - 02.2026
- Facilitated community-building events to enhance resident engagement and foster a supportive environment.
- Assisted in conflict resolution among residents, promoting a harmonious living atmosphere.
- Provided guidance on campus resources, ensuring residents received necessary support and information.
- Monitored adherence to housing policies, maintaining safety and compliance within residence hall.
- Conducted regular check-ins with residents, fostering open communication and addressing issues proactively.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
Waitress/Head Bartender
Logan's Roadhouse
Hattiesburg, MS
02.2023 - 01.2025
- Provided exceptional customer service, ensuring positive dining experiences and addressing guest inquiries.
- Operated POS systems efficiently for order processing and payment transactions.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Trained new team members on menu offerings, service protocols, and operational procedures.
- Managed multiple tables simultaneously while maintaining attention to detail in order accuracy.
- Implemented feedback mechanisms to enhance service quality and improve guest satisfaction ratings.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
FOH Manager
Little Mack's
Sumrall, MS
07.2022 - 07.2023
- Supervised front-of-house operations to ensure exceptional customer experiences.
- Trained and mentored staff on service standards and operational procedures.
- Resolved customer complaints promptly, enhancing overall satisfaction rates.
- Collaborated with kitchen staff to streamline communication and improve service efficiency.
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
Education
No Degree - General Studies
Pearl River Community College
Hattiesburg, MSSkills
- Time management
- Team player
- Supportive
- Activity planning
- Documentation and reporting
- Professional speaking
- Guest relations
- Team building
- Staff management
Timeline
Resident Assistant
The Harriet House
10.2024 - 02.2026
Waitress/Head Bartender
Logan's Roadhouse
02.2023 - 01.2025
FOH Manager
Little Mack's
07.2022 - 07.2023
No Degree - General Studies
Pearl River Community College