Shaina Wicker
Tupelo
Summary
Dynamic professional with a friendly demeanor and strong problem resolution skills. Proven ability to enhance customer satisfaction through effective communication and teamwork. Adaptable and dependable, I thrive in fast-paced environments, consistently delivering results while maintaining a calm and positive attitude. Committed to continuous improvement and learning.
Hardworking and passionate job seeker with strong organizational skills eager to learn.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Collections Barnhall Financial
Barnes Crossing Auto
Saltillo, MS 38866
11.2019 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Representative Agent
Tower Loan
Pontotoc
03.2016 - 09.2019
- Resolved customer inquiries via phone and email, ensuring prompt and accurate responses.
- Processed loan applications efficiently, maintaining compliance with company policies.
- Educated customers on loan products and services, enhancing overall satisfaction levels.
- Handled escalated issues with professionalism, fostering positive relationships with clients.
Education
High School Diploma -
North Pontotoc High School
Pontotoc MS 38863Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Multitasking
- Calm under pressure
- Problem resolution
Certification
Notary Public
Timeline
Collections Barnhall Financial
Barnes Crossing Auto
11.2019 - Current
Customer Service Representative Agent
Tower Loan
03.2016 - 09.2019
High School Diploma -
North Pontotoc High School