Shakira Rias
Cleveland
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
10
10
years of professional experience
Work History
Case Manager Specialist
Corecivic Inc.
Tutwiler, MS
08.2025 - Current
- Collaborated with multidisciplinary teams to facilitate client access to necessary resources and services.
- Monitored client progress, adjusting support plans based on evolving needs and feedback.
- Provided training and guidance to junior case managers, enhancing team effectiveness and service delivery.
- Led initiatives aimed at improving case management processes, resulting in streamlined workflows and enhanced client outcomes.
Security Threat Group Coordinator
Corecivic Inc.
Tutwiler, MS
05.2025 - Current
- Enforce zero-tolerance for STG activity within facility, and assists in maintaining the safety and security of the facility through sound correctional practices.
- Manage work assignments and directs staff in performing duties consistent with policy and procedure.
- Responsible for oversight of the STG electronic database and timely dissemination of required intelligence information.
- Review daily roster of STG members and monitors STG activity of validated members and suspects at the facility.
- Conduct investigations of STG related incidents or STG activity. Gather information and evidence, in addition to interviewing and obtaining witness statements. Share intelligence information with authorized parties.
Correctional Counselor
Core Civic
Tutwiler, MS
07.2024 - 05.2025
- Counseled inmates either individually or group settings to bring problems to light and implement potential solutions.
- Addressed behavior and stability of inmates to root out concerning connections or mental health issues.
- Conducted interviews for hiring of inmate job positions to identify optimal candidates.
- Provided leadership within the counseling department by mentoring new counselors and sharing expertise in specialized areas such as substance abuse treatment or trauma-informed care.
- Contributed to a safer institutional atmosphere by promptly reporting any observed security breaches or suspicious activity to appropriate authorities.
- Supported positive change within the correctional environment by actively participating in staff training sessions focused on effective communication techniques and conflict resolution strategies.
- Served as a resource for correctional staff seeking guidance on how to best interact with inmates experiencing mental health crises or displaying challenging behaviors.
Correctional Officer
Core Civic
Tutwiler, MS
11.2023 - 07.2024
- Maintain order and security in the facility
- Inspect cells, common areas, and other facility areas
- Inspect doors, locks, and security equipment
- Search for contraband, such as weapons or drugs
- Settle disputes between inmates
- End violent confrontations or fights between inmates
- Ensure the whereabouts of all inmates at all times
- Aid in rehabilitation and counseling
- Provide emergency assistance
- Conduct headcounts
- Operate security equipment
- Escort offenders to and from confinement
Case Aid
Wipro
01.2022 - 11.2023
- Company Overview: (Work from Home)
- Conducting initial comprehensive assessments for client needs and support systems
- Evaluating client needs to provide a personalized plan
- Providing proper education on risk prevention to patients, their families and support groups
- Ensuring clients' compliance with medication and care plans
- Helping clients make informed decisions by acting as advocates regarding treatment options
- (Work from Home)
Phone Agent 1
Wipro
05.2021 - 12.2022
- Company Overview: (Work from Home)
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer Information.
- (Work from Home)
Case Manager
Teleperformance
04.2020 - 05.2021
- Company Overview: (Work from Home)
- Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered
- Handle case assignments, draft service plans, review case progress and determine case closure
- Help clients achieve wellness and autonomy
- Facilitate multiple care aspects (case coordination, information sharing, etc)
- Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options
- Develop effective working relations and cooperate with medical team throughout the entire case management process
- Arrange abeyances with social services, health and governmental agencies
- Take the extra mile and interact with patients to keep track of their progress and to ensure satisfaction
- Record cases information, complete accurately all necessary forms and produce statistical reports
- Promote quality and cost-effective interventions and outcomes
- Assess and address motivational and psychosocial issues
- Adhere to professional standards as outlined by protocols, rules and regulations
- (Work from Home)
Store Manager
Farm Fresh
Richmond, VA
09.2019 - 04.2020
- Creating employee schedules, assigning schedules and responsibilities to employees, checking to see if these responsibilities and assignments are carried through in the store
- Training new employees and providing ongoing education for employees
- Evaluating staff based on performance-based metrics
- Setting criteria for staff, such as sales performance and customer approval or complaints
- Giving staff financial goals and sales targets to meet on a scheduled basis
- Managing the store, both retail and company, inventory, including loss prevention through theft and breakage
- Helping to create advertising campaigns for attracting new customers and retaining current customers and helping to create both in and outside store promotions for attracting customers
Receptionist
Hinds Community College
Jackson, MS
08.2016 - 07.2018
- Greeting visitors
- Managing security and telecommunications systems
- Handling queries and complaints via phone, email and general correspondence
- Transferring calls as necessary
- Taking and ensuring messages are passed to the appropriate staff
- Attention to detail
- Managing meeting room availability
- Receiving, sorting documents
- Handling transcription, printing, photocopying and faxing
- Recording and maintaining office expenses
- Handling travel arrangements
- Coordinating internal and external events
- Data analysis
- Managing office inventory such as stationery, equipment and furniture
- Overseeing office services like cleaners and maintenance service providers
- Assisting the HR team with recruitment, onboarding and termination
- Public speaking
- Maintaining safety and hygiene standards of the reception area
Education
Phlebotomy Certification -
Coahoma Community College
Associate Of Arts - Communications
Hinds Community College
Jackson, MS05.2018
High School Diploma -
Cleveland High School
05.2016
Skills
- Workplace safety
- Incident reporting
- Security protocols
- Physical security
- Investigation techniques
- Report writing
- Program monitoring
- Security training
- Case planning
- Mental health support
- Inmate behavior modification tactics
- Gang awareness
- Suicide prevention
- Individual counseling
- Inmate classification
- Reentry planning
- Teamwork and collaboration
- Problem-solving
- Time management
- Risk and needs assessments
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Effective communication
- Organizational skills
- Self-defense techniques
- Intake procedures
- Multitasking
- Organization and time management
Timeline
Case Manager Specialist
Corecivic Inc.
08.2025 - Current
Security Threat Group Coordinator
Corecivic Inc.
05.2025 - Current
Correctional Counselor
Core Civic
07.2024 - 05.2025
Correctional Officer
Core Civic
11.2023 - 07.2024
Case Aid
Wipro
01.2022 - 11.2023
Phone Agent 1
Wipro
05.2021 - 12.2022
Case Manager
Teleperformance
04.2020 - 05.2021
Store Manager
Farm Fresh
09.2019 - 04.2020
Receptionist
Hinds Community College
08.2016 - 07.2018
Associate Of Arts - Communications
Hinds Community College
High School Diploma -
Cleveland High School
Phlebotomy Certification -
Coahoma Community College