Shakita Shalton
Yazoo City
Summary
Seasoned professional with 11 years of experience in customer service roles, including as a Customer Service Associate at Continuum Global. Demonstrated expertise in addressing customer concerns with empathy and efficiency, contributing to positive feedback and goal attainment. Seeking a Customer Service Representative position to leverage strong client relations and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
SC Data Center
Jackson
10.2024 - 01.2025
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Associate
StarTek
Denver
08.2024 - 12.2024
- Maintained knowledge of current sales promotions and new product releases.
- Answered phone calls from customers promptly and courteously.
- Greeted customers and identified their needs.
Customer Service Associate
Continuum Global
05.2019 - 08.2021
- Addressed customer concerns, ensuring resolutions that consistently garnered positive feedback.
- Worked in concert with peers to meet set monthly goals and enhance overall process efficiency.
- Fostered client rapport by providing thoughtful and empathetic responses to inquiries and issues.
Assistant Store Manager
Sullivans Foods
04.2020 - 05.2021
- Oversaw financial transactions with precision, resulting in consistently balanced cash drawers and reduced transaction discrepancies.
- Optimized store opening and closing operations through procedural recommendations, leading to improved daily operational efficiency.
- Improved store aesthetic and presentation, maintaining a high standard of cleanliness and updating merchandise displays to reflect current promotions and product launches.
Food Service Worker
Morrisons Compass Group
02.2012 - 07.2017
- Provided exceptional customer service by serving meals with a friendly demeanor, ensuring a positive dining experience.
- Maintained timely and accurate delivery of food orders to guests, upholding the establishment's commitment to prompt service.
- Monitored and recorded temperatures of food storage and heating equipment, contributing to the maintenance of health and safety standards.
Education
High School Diploma -
Velma Jackson High School
Canton, MS05.1998
Skills
- English
- Problem resolution
- Complaint Handling
- Refunds and Exchanges
- Account Updating
- Calm and Professional Under Pressure
- Computer Skills
- Understanding Customer Needs
- Empathy
- Customer Relationship Management (CRM)
- Patience
- Active Listening
- Communication
- Multitasking
- Data Entry
Certification
Certified Dietary Aid
Timeline
Customer Service Representative
SC Data Center
10.2024 - 01.2025
Customer Service Associate
StarTek
08.2024 - 12.2024
Assistant Store Manager
Sullivans Foods
04.2020 - 05.2021
Customer Service Associate
Continuum Global
05.2019 - 08.2021
Food Service Worker
Morrisons Compass Group
02.2012 - 07.2017
High School Diploma -
Velma Jackson High School
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