Shakyria Triplett
Natchez
Summary
Versatile professional with a robust background in customer service and corrections, exemplified during tenure at TSI and the Mississippi Department of Corrections. Excelled in conflict resolution and emergency response, enhancing customer loyalty and maintaining safety. Skilled in active listening and inmate supervision, demonstrating leadership and critical thinking. Achieved significant improvements in operational efficiency and security protocols.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TSI
01.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Correctional Officer
Mississippi Department Of Corrections
02.2022 - 06.2023
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Collaborated with fellow correctional staff and law enforcement to implement safety protocols and uphold security policies
- Supervised and monitored daily activities of inmates, ensuring safety and adherence to facility rules and regulations.
Education
High School Diploma -
Columbus High School
Columbus05-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data Entry
- Inmate Supervision and Security
- Conflict Resolution and De-escalation
- Emergency Response and Crisis Management
- Knowledge of Prison Regulations and Policies
- Report Writing and Documentation
- Physical Fitness and Defensive Tactics
- Interpersonal Communication
- Crowd Control
- Law Enforcement Procedures
- Time Management and Multitasking
- Team Collaboration and Leadership
- First Aid and CPR Certified
Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Customer Service Representative
TSI
01.2024 - Current
Correctional Officer
Mississippi Department Of Corrections
02.2022 - 06.2023
- CPR/AED Certification
- First Aid Certification
High School Diploma -
Columbus High School
Similar Profiles
Juneho JeonJuneho Jeon
Professional Engineer at TSIProfessional Engineer at TSI
SHARIKA WILLIAMSSHARIKA WILLIAMS
Medical Biller Specialist at TSIMedical Biller Specialist at TSI
Sandy RodriguezSandy Rodriguez
Accountant at TSIAccountant at TSI