Shamekia Bell
Flora
Summary
Dynamic Customer Service Representative with a proven track record at Senture, excelling in customer retention and upselling techniques. Adept at mentoring teams and enhancing sales strategies, I leverage strong product knowledge and adaptability to drive results and foster lasting customer relationships. Committed to elevating service excellence and achieving team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Senture
London
08.2024 - Current
- Identified opportunities for upselling additional products or services based on customer needs.
- Strengthened customer retention by offering discount options.
- Mentored junior team members and managed employee relationships.
- Answered customer inquiries via phone, email, and chat.
Inbound Sales Supervisor
Valor Global
Phoenix
01.2022 - 12.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed inventory levels of products and services sold by the team and monitored stock levels closely.
- Mentored newly hired employees by explaining tactics for building sales pipelines.
Education
High School Diploma -
Florence High School
Florence, AL06-2011
Skills
- Sales strategy
- Customer retention
- Product knowledge
- Upselling techniques
- Customer relationship management
- Adaptability to change
- Call center operations
Timeline
Customer Service Representative
Senture
08.2024 - Current
Inbound Sales Supervisor
Valor Global
01.2022 - 12.2022
High School Diploma -
Florence High School