SHANDA PUGH
Gulfport
Summary
Dedicated and versatile professional with experience in administrative support, law enforcement, public safety, and athletic coaching. Currently serving as an administrative assistant, providing organizational and operational support in a fast-paced environment. Skilled in communication, leadership, teamwork, problem-solving, and community engagement, with a strong commitment to professionalism, integrity, and public service.
Experienced working independently and as part of a team to complete tasks accurately and efficiently. Known for adaptability, attention to detail, and remaining composed under pressure. Brings a strong work ethic and commitment to supporting organizational goals while maintaining positive professional relationships.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Force 1 Investigations
04.2026 - Current
- Managed scheduling and coordination of client meetings and investigations.
- Maintained organized filing systems for case documentation and sensitive information.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in preparing detailed reports and presentations for case summaries.
- Implemented process improvements that increased operational efficiency within the team.
- Conducted research to support ongoing investigations, ensuring data accuracy and relevance.
Patrol Officer
THE CITY OF BILOXI POLICE DEPARTMENT
02.2025 - 05.2026
- Execute proactive vehicle and foot patrols within assigned sectors to deter criminal activity, identify safety hazards, and ensure public safety.
- Respond rapidly to emergency and non-emergency calls for service, managing intense, high-stress situations with decisive judgment and composure.
- Monitor high-traffic public venues and large-scale community events to proactively mitigate operational risks and protect local citizens.
Assistant Basketball Coach (Boys & Girls)
BAY ST. LOUIS MIDDLE SCHOOL
05.2025 - 04.2026
- Design and executed training regimens focusing on physical conditioning, fundamental skill development, and structured athletic drills.
- Formulate and implement strategic set plays, improving team competitiveness and tactical execution for upcoming tournament seasons.
Patrol Officer
THE CITY OF MADISON POLICE DEPARTMENT
10.2024 - 10.2025
- Investigated local incidents and criminal offenses; systematically collected scene evidence, documented findings, and recorded accurate witnesses.
- Completed tactical training programs, including firearms proficiency, defensive tactics and first aid & trauma care.
- Served as a primary first responder to critical incidents, successfully applying de-escalation strategies to reduce volatility and secure scenes.
Patrol Officer
THE CITY OF MONROEVILLE POLICE DEPARTMENT
03.2021 - 08.2023
- Represented the department at public assemblies and community events, successfully driving community-oriented policing initiatives and building public trust.
- Authored comprehensive, legally compliant incident reports detailing daily patrol operations, citations, and arrests.
Education
Master of Business Administration (MBA) -
BELHAVEN UNIVERSITY
Jackson, MS12-2023
Bachelor of Art - Criminal Justice
BELHAVEN UNIVERSITY
Jackson, MS12-2023
Associate of Science - Criminal Justice
COASTAL ALABAMA COMMUNITY COLLEGE
Monroeville, AL05-2018
Skills
- Administrative Support & Office Management
- Communication (Written & Verbal)
- Report Writing & Documentation
- Law Enforcement Procedures
- Criminal Justice Knowledge
- Customer/Public Service
- Team Leadership
- Conflict Resolution
- Problem-Solving
- Time Management
- Organization & Multitasking
- Professionalism & Integrity
- Coaching & Mentorship
- Community Engagement
Timeline
Administrative Assistant
Force 1 Investigations
04.2026 - Current
Assistant Basketball Coach (Boys & Girls)
BAY ST. LOUIS MIDDLE SCHOOL
05.2025 - 04.2026
Patrol Officer
THE CITY OF BILOXI POLICE DEPARTMENT
02.2025 - 05.2026
Patrol Officer
THE CITY OF MADISON POLICE DEPARTMENT
10.2024 - 10.2025
Patrol Officer
THE CITY OF MONROEVILLE POLICE DEPARTMENT
03.2021 - 08.2023
Bachelor of Art - Criminal Justice
BELHAVEN UNIVERSITY
Associate of Science - Criminal Justice
COASTAL ALABAMA COMMUNITY COLLEGE
Master of Business Administration (MBA) -
BELHAVEN UNIVERSITY