Shandra Moore
Philadelphia
Summary
Experienced Phlebotomist with over 20 years in laboratory and clinical settings. Skilled in blood specimen collection, universal precautions, and sterilization protocols. Expertise in training new staff on policies and procedures while ensuring compliance with safety standards. Committed to enhancing patient experiences through effective communication and support.
Overview
21
21
years of professional experience
Work History
Phlebotomist
Allied Health Staff/Quest Diagnostics
Meridian
11.2011 - Current
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Prepared and packaged specimens for courier transport.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Ensured blood specimen integrity for laboratory testing through accurate selection of collection tubes.
- Transported specimens following established protocol for temperature and light.
- Monitored patients for unusual reactions or events, taking appropriate action per established guidelines.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Provided patient counseling to alleviate fears, explain procedures, and enhance cooperation during blood draws.
- Implemented infection control and sharps disposal procedures, ensuring safety for patients, co-workers, and self.
- Interacted with patients to gather and record data prior to blood draws.
- Trained new medical staff on phlebotomy techniques in a clinical setting.
Patient Clerk
Leake County Health Department
Carthage
09.2008 - 11.2011
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees to ensure timely service delivery.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Collaborated with clinical and administrative staff to meet patient needs.
- Explained policies, procedures, and services to patients, enhancing their understanding and compliance.
- Cultivated positive relationships with patients, contributing to improved satisfaction scores and quality of care.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Screened patients for eligibility for state, local and federal assistance programs.
Business Office Clerk/Phlebotomist
Rush Foundation Hospital
Meridian
06.2006 - 09.2008
- Sanitized workstations and instruments to avoid cross-contamination.
- Collected, labeled, and stored lab samples to ensure compliance with laboratory specifications.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Ensured quality patient care through accurate and timely collection and transport of clinical specimens per established procedures.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Centrifuged blood specimens to effectively separate cells and sediment from serum for testing.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Transported specimens following established protocol for temperature and light.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Specimen Accessioner
LabCorp
Meridian
03.2005 - 06.2006
- Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
- Labeled and numbered specimens for accurate recordkeeping and blind testing.
- Unloaded, unpacked and routed incoming specimens by type to different staging areas for further processing.
- Captured client and specimen data electronically to build and update files.
- Met quality control standards by examining specimens for adequacy and appropriateness.
- Participated in extra training and courses to refine and improve upon industry knowledge.
- Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality.
- Diagnosed and resolved issues with lab equipment to improve accuracy of test results.
- Reduced lab test errors through thorough specimen handling and attention to detail.
Education
Associate of Arts - Psychology
East Mississippi Community College
Scooba, MS12-2025
High School Diploma -
Philadelphia High School
Philadelphia, MS05-1999
Skills
- Medical Records Maintenance
- Proper Storage Procedures
- Drawing Blood
- Stress Management
- Sharps Disposal
- Specimen Collection
- Butterfly Venipuncture
- Blood Culturing
- Microsoft Office
- Vacuum Tube and Syringe Use
- Written and Verbal Communication
- Documentation and Recordkeeping
- Patient Relations
- Sample Processing
- Data Entry
- Sample labeling
- Venipuncture
- Pediatric phlebotomy
- Order of draw
References
- Ayana Whitlock, 601-504-1889
- Katrina Mack, 601-941-7340
- Shannon Brazzale, 601-562-4088
Timeline
Phlebotomist
Allied Health Staff/Quest Diagnostics
11.2011 - Current
Patient Clerk
Leake County Health Department
09.2008 - 11.2011
Business Office Clerk/Phlebotomist
Rush Foundation Hospital
06.2006 - 09.2008
Specimen Accessioner
LabCorp
03.2005 - 06.2006
High School Diploma -
Philadelphia High School
Associate of Arts - Psychology
East Mississippi Community College