Shandriana Rogers
Meridian
Summary
Dynamic customer service professional with a high-energy attitude and proven complaint resolution skills, honed at Best Buy. Adept at multitasking and data entry, I consistently exceeded sales quotas while providing exceptional support. Known for flexibility and problem-solving, I thrive in fast-paced environments, ensuring customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
To-Go Specialist
Oasis Outsourcing
03.2023 - Current
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Adjusted food preparation methods in accordance with customer requests.
Host/Hostess
Oasis Outsourcing
04.2021 - Current
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Server
Oasis Outsourcing (Applebee’s)
05.2019 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Customer Service Representative
Teleperformance
07.2023 - 09.2023
- Responded to customer requests for products, services, and company information.
- Created and maintained detailed database to develop promotional sales.
- Increased efficiency and team productivity by promoting operational best practices.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Agent
Alorica
06.2023 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Sales Associate
Conduent
05.2022 - 09.2022
- Provided information on company offerings to promote products and services to customers.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Achieved or exceeded company-defined sales quotas.
Sales Representative
Best Buy
10.2021 - 01.2022
- Informed customers of promotions to increase sales productivity and volume.
- Presented professional image consistent with company's brand values.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Set and achieved company defined sales goals.
- Achieved or exceeded company-defined sales quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Home Theater Sales Associate
Best Buy
08.2019 - 10.2021
- Leveraged knowledge of home theater products and companies to educate customers and lock in sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Stayed up-to-date on company promotions, sales and special events to educate customers and drive sales.
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Processed credit and debit card payments to complete customer purchasing experience.
- Demonstrated products to customers, answered questions and redirected concerns to promote merchandise and service sales.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Meridian High School
Meridian, MS05-2011
Skills
- Flexibility
- Complaint resolution
- Quick learner
- Scheduling
- Data entry
- Support case resolution
- High-energy attitude
- Call center procedures
- Follow-up skills
- Multitasking and organization
- Problem-solving
- Multi-task management
- Typing proficiency
Timeline
Customer Service Representative
Teleperformance
07.2023 - 09.2023
Customer Service Agent
Alorica
06.2023 - 08.2023
To-Go Specialist
Oasis Outsourcing
03.2023 - Current
Customer Sales Associate
Conduent
05.2022 - 09.2022
Sales Representative
Best Buy
10.2021 - 01.2022
Host/Hostess
Oasis Outsourcing
04.2021 - Current
Home Theater Sales Associate
Best Buy
08.2019 - 10.2021
Server
Oasis Outsourcing (Applebee’s)
05.2019 - Current
High School Diploma -
Meridian High School
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