Shane Merritt
Brandon
Summary
Dynamic sales associate with a proven track record at AutoZone, excelling in customer service and relationship building. Skilled in inventory management and familiar with electrical systems, I consistently enhanced customer satisfaction and drove sales revenue through personalized recommendations and effective problem-solving. Reliable and punctual, I thrive in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Sales Associate
AutoZone
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Stocker
Ramseys
04.2022 - 02.2023
- Unloaded, sorted and stocked merchandise according to store layout
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Education
Technical Certificate - Electrical Technology
Hinds Community College
Pearl, MS12.2024
Career Certificate - Electrical Technology
Hinds Community College
Pearl, MS12.2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- I’m very good with working with vehicles
- Anything dealing with electrical system I’m very familiar with
Timeline
Sales Associate
AutoZone
11.2023 - Current
Stocker
Ramseys
04.2022 - 02.2023
Technical Certificate - Electrical Technology
Hinds Community College
Career Certificate - Electrical Technology
Hinds Community College
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