Shane Rowell
Moss Point,MS
Summary
Systematic and detail oriented team leader with vast experience in managing and leading cross-functional teams. Proven track record of efficiently managing daily operations, developing strategies to increase profitability and customer satisfaction, and ensuring compliance with multiple industry regulations. Experienced in managing budgets, allocating resources, and leading diverse teams. Possesses excellent problem-solving, leadership, and communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
STORE MANAGER
Dollar General
09.2020 - Current
- Interviewed and hired prospective employees according to team needs
- Ensured compliance with all applicable laws, regulations, and policies across the organization
- Department of Agriculture pricing, health, safety, and A.D.A compliance
- Created weekly work schedules to meet staffing needs while controlling labor costs
- Approved regular payroll submissions for employees.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
- Oversee $3,000,000+ dollars of annual sales, 14 team members, and maintain an optimized shrink rate
- Pass through quarterly asset protection inspections to ensure the unit it practicing defensive merchandising techniques, and prove customer ready status
Multi-Unit Assistant General Manager
Dickies BBQ Pit
09.2018 - 09.2020
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Maintained ServSafe certifications.
- Completed inventory purchases and oversaw shipment processing.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Coordinated with catering staff to deliver food services for special events and functions.
INVENTORY CONTROL SPECIALIST
Pilot Flying J
01.2018 - 09.2018
- Conducted daily analysis of inventory levels of both retail and restaurant/deli departments to identify discrepancies between expected and actual stock levels
- Maintained frequent temperature and holding time checks to ensure food safety compliance
- Responsible for all team member inventory and product rotation training to ensure company compliance and mitigate negative guest impact due to expired/defective goods.
- Compared merchandise invoices to items actually received to ensure that shipments were correct
- Prepared inventory reports for quality control and data reconciliation
- Researched and corrected transfer errors and inventory variances
- Oversaw inventory control processes and operations
LEAD CASHIER
Ulta Beauty
10.2016 - 04.2018
- Trained new cashiers by demonstrating procedures for exchanging money, checking guests out and interacting with customers
- Demonstrated expertise in cash handling and customer service, providing accurate change for customers
- Restocked shelves, supplies and display cases to maintain functionality
- Supervised others and provided on-the-job training
- Enforced store policies to ensure the protection of company items
- Worked collaboratively with other departments within the store to provide excellent customer service experience
Line Cook
Ocean Springs Yacht Club
11.2014 - 10.2016
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Organized and used industrial cleaning products following strict safety procedures.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Replaced empty kegs and soda syrups.
- Assisted in setting up and breaking down bar area for special events.
- Delivered food to customers at bar and tables.
Education
BACHELOR OF SCIENCE (B.S.) - BUSINESS ADMINISTRATION
University of Southern Mississippi
Hattiesburg, MS05.2020
Skills
- Sales Expertise
- Product and Service Sales
- Personnel development
- Goals and Performance
- Store operations oversight
- Inventory Management
- Team Leadership
- Product Merchandising
- Marketing and Advertising
- Budgeting and Cost Control
- Profit and Loss
- P&L Administration
Accomplishments
- Increased sales by >20% by coaching department managers on new merchandising standards.
- Reduced shrink in one location by $45,000 in fiscal 2024 by reinforcing asset protect and merchandising guidelines, and developing/empowering staff depth of knowledge in shrink/asset management.
- Reduced quarterly food cost from 35%+ to 30.33% in one fiscal quarter as a result of developing and implementing hourly food waste tracker.
- Improves OSAT score in one restaurant from less than 60% to 92% in one fiscal quarter, and maintained above 85% for the duration of my tenure
- Achieved highest percent to plan sales goal in fiscal 2022 and 2024 in the south eastern division of 2093 locations. Percent to plan in 2022 was 131% to plan, 2023 was 118% to plan (top 5% company wide), 2024 was 126% to plan.
- Passed all health inspections, Ecosure inspections, and Department of Agriculture inspections.
Certification
Serve Safe Certification
Timeline
STORE MANAGER
Dollar General
09.2020 - Current
Multi-Unit Assistant General Manager
Dickies BBQ Pit
09.2018 - 09.2020
INVENTORY CONTROL SPECIALIST
Pilot Flying J
01.2018 - 09.2018
LEAD CASHIER
Ulta Beauty
10.2016 - 04.2018
Line Cook
Ocean Springs Yacht Club
11.2014 - 10.2016
BACHELOR OF SCIENCE (B.S.) - BUSINESS ADMINISTRATION
University of Southern Mississippi
Similar Profiles
Jillian ShevelJillian Shevel
Key Holder at Dollar General Key Holder, Dollar GeneralKey Holder at Dollar General Key Holder, Dollar General
Canaan BrownCanaan Brown
Cashier at Dollar Tree/Dollar GeneralCashier at Dollar Tree/Dollar General
Antonia (Jones) McNultyAntonia (Jones) McNulty
Truck Loader/ Unloader at Family Dollar Dollar General WarehouseTruck Loader/ Unloader at Family Dollar Dollar General Warehouse