Shane Smith
Ellisville
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Walgreens
Laurel
04.2024 - Current
- Updated system with order specifics and customer details, preferences, and billing information.
- Excelled in exceeding daily credit card application goals.
- Followed policies and procedures to meet or exceed established performance requirements.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
Cashier
Kentucky Fried Chicken
Ellisville
08.2023 - 04.2024
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Resolved customer complaints professionally in accordance with company policy.
Education
High School Diploma -
South Jones Highschool
Ellisville, MS05-2024
Skills
- Customer engagement
- Effective communication
- Training & Development
- Relationship building
- Dependable and responsible
- Attention to detail
- Team collaboration
- Adaptability
- Collaboration
- Multitasking
Languages
English
Native/ Bilingual
Spanish
Limited
Accomplishments
- KFC exceptional customer service
Affiliations
- Running & Jogging
References
References available upon request.
Timeline
Customer Service Associate
Walgreens
04.2024 - Current
Cashier
Kentucky Fried Chicken
08.2023 - 04.2024
High School Diploma -
South Jones Highschool