Shaneik Pernell
Saltillo
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Customer Service Representative/ Sales
Belk
10.2020 - Current
- Answered inbound calls to greet and assist customers with various needs and questions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved customer inquiries, complaints and issues providing insightful solutions.
Customer Service Representative/Sales Associate
Kohl's
10.2010 - 03.2020
- Resolved customer inquiries, complaints and issues providing insightful solutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma - General
Aberdeen High School
Aberdeen, MSSkills
- Customer service
- Active listening
- Excellent in Sales
- Data entry
- Customer relations
- Problem resolution
Timeline
Customer Service Representative/ Sales
Belk
10.2020 - Current
Customer Service Representative/Sales Associate
Kohl's
10.2010 - 03.2020
High School Diploma - General
Aberdeen High School
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