Shaneik Pernell
Saltillo
Summary
Dedicated customer service professional with experience selling various types of retail products and exceeding sales goals. Well-versed in retail marketing processes and utilizes superior problem-solving skills. Organizes and manages data quickly to respond to customer inquiries.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Belk
Tupelo, MS
06.2020 - Current
- Answered inbound calls to greet and assist customers with various needs and questions.
- Resolved customer inquiries, complaints and issues providing insightful solutions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Navigated multiple systems to identify source of issue.
- Generated reports, correspondence and documentation for internal and customer use.
- **Conducted follow-up calls to ensure customer satisfaction after issue resolution or service change.**
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Kohl's
Tupelo, MS
10.2010 - 03.2020
- Resolved customer inquiries, complaints and issues providing insightful solutions.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Shared insights with management regarding member inquiries, concerns and complaints.
- Resolved product and service issues promptly.
- Navigated multiple systems to identify source of issue.
- **Trained new team members on customer service protocols and system navigation techniques.**
Education
High School Diploma - General
Aberdeen High School
Aberdeen, MS05.1996
Skills
- Call center procedures
- Customer service
- Order processing
- Problem resolution
Languages
spanish, Conversational
Timeline
Customer Service Representative
Belk
06.2020 - Current
Customer Service Representative
Kohl's
10.2010 - 03.2020
High School Diploma - General
Aberdeen High School