Shanequa McAbee
Jackson
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Order Selector
Express Staffing
05.2024 - 12.2024
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
- Minimized damaged items through careful handling of fragile products while selecting orders.
Customer Care Advocate
Sagility Health
01.2022 - 05.2024
- Leveraged strong listening skills to identify customer needs and recommend appropriate solutions or alternatives.
- Collaborated with team members to achieve shared goals in improving overall customer experience.
- Worked closely with other departments when necessary to address interrelated concerns affecting customer experience.
- Participated in ongoing training opportunities to expand skillset and stay current on best practices for delivering superior support.
- Educated customers on product features, benefits, and usage, resulting in higher user satisfaction.
Customer Service Representative
Conduent
04.2020 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Medical Assisting -
Delta Technical College
Ridgeland, MS12-2022
Certificate -
Magnolia College of Cosmetology
Jackson, MS12-2014
GED -
Jim Hil Hugh School
Jackaon, MS10-2008
Skills
- Order fulfillment
- Heavy lifting
- Pallet arrangement
- Forklift operation
- Product identification
- Product picking
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Timeline
Order Selector
Express Staffing
05.2024 - 12.2024
Customer Care Advocate
Sagility Health
01.2022 - 05.2024
Customer Service Representative
Conduent
04.2020 - 01.2022
Medical Assisting -
Delta Technical College
Certificate -
Magnolia College of Cosmetology
GED -
Jim Hil Hugh School
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