Shanequa Sanders
Hazlehurst
Overview
12
12
years of professional experience
1
1
Certification
Work History
Coordinator
Malone Solutions
- Current
- Maintain daily cleanliness of work area
- Sorting inventory
- Assign orders to warehouse staff
- Track inventory levels
- Maintain inventory records and databases
Order Selector
McLane Company
10.2020 - 11.2023
- Picking groceries
- Selecting groceries
- Cell filler
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
Customer Service Representative
Alorica
03.2020 - 04.2022
- Responded to inbound calls, e-mails, and chat inquiries and resolved customer issues
- Leveraged sales expertise to promote products and capitalize on upsell opportunities
- Processed customer payments via phone and provided accurate and complete information on products and services
- Offered technical support for products and suggested alternative solutions using available resources
- Recorded actions taken, issues resolved, and customer information to effectively manage customer accounts
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Retail Merchandiser
Driveline Retail Merchandising
04.2018 - 10.2020
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Wireless Specialist
Troc Wireless
02.2018 - 10.2020
- Customer service
- Activating phone service for different carriers
- Assisted in the design and installation of custom wireless infrastructure projects, ensuring optimal coverage and signal strength.
- Collaborated with sales team to identify customer needs and provide comprehensive solutions tailored to their requirements.
General Warehouse Worker
Advance Auto Parts
09.2016 - 12.2019
- Shipping and receiving car parts
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Received and processed warehouse orders using handheld scanner.
- Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
- Quickly prepared orders for delivery by picking from shelves, packing in boxes, and attaching shipping labels.
- Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
Inbound Customer Service Representative
Conduent
02.2016 - 08.2019
- Handled inbound calls, chats, and emails to assist customers with inquiries and service requests
- Assisted customers with placing orders, processing returns, and tracking shipping
- Audited customer account information to identify issues and develop solutions
- Recorded and documented customer information, inquiries, and actions in the company database
- Gathered customer feedback and implemented necessary changes to surpass satisfaction goals
Customer Service Representative
Xerox
05.2015 - 07.2016
- Computer
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Key Holder/Cashier
Dollar General
01.2013 - 01.2014
- Duties- Open and close store, supervise cashiers, run cash register, etc
Deboner/QA
DG Foods
08.2012 - 03.2013
- Duties- Debone Poultry
Education
High School - undefined
Hazlehurst High School
Hazlehurst, MS05.2009
Skills
- Cash handling
- Microsoft Office
- Communication skills
- Customer service
- Warehouse Experience
- Packaging
- Workday
- Order Picking
- IOS
- Conflict management
- Windows
- Outside sales
- Retail sales
- Typing
- Warehouse experience
- Clerical experience
- Social media management
- Negotiation
- Driving
- Business development
- Inside sales
- RF Scanner
- Forklift
- Merchandising
- Human resources
- Analysis skills
- Telecommunication
- Technical support
- Accounting
- Contracts
- Pallet Jack
- Order Picker
- Reach Truck
- Materials Handling
- Planograms
- Assembly
- Sales
- Telemarketing
- Google Docs
- Shipping & receiving
Certification
- Forklift Certification
- Pallet Jack Certification
- Driver's License
Timeline
Order Selector
McLane Company
10.2020 - 11.2023
Customer Service Representative
Alorica
03.2020 - 04.2022
Retail Merchandiser
Driveline Retail Merchandising
04.2018 - 10.2020
Wireless Specialist
Troc Wireless
02.2018 - 10.2020
General Warehouse Worker
Advance Auto Parts
09.2016 - 12.2019
Inbound Customer Service Representative
Conduent
02.2016 - 08.2019
Customer Service Representative
Xerox
05.2015 - 07.2016
Key Holder/Cashier
Dollar General
01.2013 - 01.2014
Deboner/QA
DG Foods
08.2012 - 03.2013
Coordinator
Malone Solutions
- Current
High School - undefined
Hazlehurst High School
- Forklift Certification
- Pallet Jack Certification
- Driver's License
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