Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shania Brown

Guntown

Summary

My objective is to obtain a rewarding and fulfilling position where I can best utilize my skills, education and training.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Five Star Call Center
01.2025 - 04.2025
  • Arrange transport services for healthcare visits.
  • Adjusted existing ride bookings.
  • Maintain regular communication with health plan providers.

Customer Service Representative

ACCO Brands
05.2024 - 01.2025
  • Cross-trained for other products
  • Investigated and resolved customer inquiries and complaints quickly.
  • Managed live chat communications with customers, providing prompt and effective support.

CUSTOMER SERVICE REPRESENTATIVE WFH

Teleperformance- Charles Schwab
03.2023 - 08.2023
  • Transfer calls to the appropriate department.
  • Update and maintain clients information in the database.
  • Answer a constant flow of customer calls with minimal wait times.

CUSTOMER SERVICE SPECIALIST- WFH

Teleperformance-Expedia
08.2022 - 03.2023
  • Inform customers about services.
  • Create bookings
  • Modify bookings

SALES ASSOCIATE

Lowes Home Improvment
09.2021 - 08.2022
  • Prepared merchandise for sales floor
  • Helped customers locate products and checked store system for merchandise at other sites.

DENTAL INTERN

North Mississippi Family Dentistry
03.2022 - 05.2022
  • Provided dental instruments for dentist by sterilizing and delivering instruments to treatment room
  • Prepared treatment rooms for patients by following protocols and procedures.

Education

Certificate - Dental Assisting

Concorde Career College
Southaven, MS
09.2021

Diploma -

Tupelo High School
Tupelo, MS
05.2019

Skills

  • Stocking
  • Cash handling
  • Multi-tasking
  • Excellent people skills
  • Patient relation and communication
  • Tray setup and operatory sterilization
  • Customer Relationship Management Software (CRM)
  • Customer Relations
  • Good communication skills

Certification

  • Dental Assistant
  • CPR
  • Radiology

Timeline

Customer Service Representative

Five Star Call Center
01.2025 - 04.2025

Customer Service Representative

ACCO Brands
05.2024 - 01.2025

CUSTOMER SERVICE REPRESENTATIVE WFH

Teleperformance- Charles Schwab
03.2023 - 08.2023

CUSTOMER SERVICE SPECIALIST- WFH

Teleperformance-Expedia
08.2022 - 03.2023

DENTAL INTERN

North Mississippi Family Dentistry
03.2022 - 05.2022

SALES ASSOCIATE

Lowes Home Improvment
09.2021 - 08.2022

Certificate - Dental Assisting

Concorde Career College

Diploma -

Tupelo High School

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Shania Brown