Shania Brown
Guntown
Summary
My objective is to obtain a rewarding and fulfilling position where I can best utilize my skills, education and training.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Five Star Call Center
01.2025 - 04.2025
- Arrange transport services for healthcare visits.
- Adjusted existing ride bookings.
- Maintain regular communication with health plan providers.
Customer Service Representative
ACCO Brands
05.2024 - 01.2025
- Cross-trained for other products
- Investigated and resolved customer inquiries and complaints quickly.
- Managed live chat communications with customers, providing prompt and effective support.
CUSTOMER SERVICE REPRESENTATIVE WFH
Teleperformance- Charles Schwab
03.2023 - 08.2023
- Transfer calls to the appropriate department.
- Update and maintain clients information in the database.
- Answer a constant flow of customer calls with minimal wait times.
CUSTOMER SERVICE SPECIALIST- WFH
Teleperformance-Expedia
08.2022 - 03.2023
- Inform customers about services.
- Create bookings
- Modify bookings
SALES ASSOCIATE
Lowes Home Improvment
09.2021 - 08.2022
- Prepared merchandise for sales floor
- Helped customers locate products and checked store system for merchandise at other sites.
DENTAL INTERN
North Mississippi Family Dentistry
03.2022 - 05.2022
- Provided dental instruments for dentist by sterilizing and delivering instruments to treatment room
- Prepared treatment rooms for patients by following protocols and procedures.
Education
Certificate - Dental Assisting
Concorde Career College
Southaven, MS09.2021
Diploma -
Tupelo High School
Tupelo, MS05.2019
Skills
- Stocking
- Cash handling
- Multi-tasking
- Excellent people skills
- Patient relation and communication
- Tray setup and operatory sterilization
- Customer Relationship Management Software (CRM)
- Customer Relations
- Good communication skills
Certification
- Dental Assistant
- CPR
- Radiology
Timeline
Customer Service Representative
Five Star Call Center
01.2025 - 04.2025
Customer Service Representative
ACCO Brands
05.2024 - 01.2025
CUSTOMER SERVICE REPRESENTATIVE WFH
Teleperformance- Charles Schwab
03.2023 - 08.2023
CUSTOMER SERVICE SPECIALIST- WFH
Teleperformance-Expedia
08.2022 - 03.2023
DENTAL INTERN
North Mississippi Family Dentistry
03.2022 - 05.2022
SALES ASSOCIATE
Lowes Home Improvment
09.2021 - 08.2022
Certificate - Dental Assisting
Concorde Career College
Diploma -
Tupelo High School
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