Shania Ephraim
Jackson
Summary
Dynamic Service Coordinator with a proven track record at Jackson Hinds Comprehensive Health, excelling in client advocacy and accurate recordkeeping. Enhanced client satisfaction through effective communication and timely issue resolution. Skilled in notetaking and documentation, I thrive in fast-paced environments, ensuring seamless service delivery and fostering loyalty among clients.
Overview
7
7
years of professional experience
Work History
Service Coordinator
Jackson Hinds Comprehensive Health
07.2020 - 02.2025
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty .
- Check patient’s in and out
- Collected payments and verified insurance
Center Coordinator
Global Solutions
11.2018 - 09.2020
- Entered data, generated reports, and produced tracking documents.
- Monitored facility maintenance needs, scheduling repairs as needed to maintain a safe and welcoming environment for participants.
- Supported grant writing efforts by gathering data on center activities and assisting in the development of compelling proposals for funding opportunities.
- Increased participant satisfaction by providing exceptional customer service and promptly addressing concerns.
Customer Service Representative
Young Williams
08.2018 - 12.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exellent customer service to resolve customer complaints is
- Capreve ustomer seredback through surveys and used the data to
Education
Callaway Highway School
601 Beasley Rd Jackson,Ms 3920605.2020
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
Languages
English
Native or Bilingual
Timeline
Service Coordinator
Jackson Hinds Comprehensive Health
07.2020 - 02.2025
Center Coordinator
Global Solutions
11.2018 - 09.2020
Customer Service Representative
Young Williams
08.2018 - 12.2018
Callaway Highway School
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