Shaniya Mister
Oxford
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. I have extensive experience in behavioral health and self- motivation and am a dependable person who can work with cross-functional teams in pursuit of quantifiable results. I am a highly driven and hardworking professional who gets the job done right with excellent communication skills.
Overview
7
7
years of professional experience
Work History
Case Manager
Oxford Treatment Center
Oxford, MS
04.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Treatment Advocate
Oxford Treatment Center
Etta, MS
06.2022 - 04.2024
- Welcoming new patients, assisting with orientation of programming schedule and rules.
- Conduct patient belongings searches upon admission.
Provide support and encouragement to patients - Monitoring patients/ bed checks.
- Communicate effectively with other departments to ensure the best care for patients.
- Respectful of patient rights as well as an understanding of patients' recovery needs.
- Communicate with all staff and patients using professional verbal and written skills
- Completed house rounds and security checks to ensure patient's safety
Internship Student
Oxford Treatment Center
Etta, MS
08.2023 - 02.2024
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
- Participated in weekly meetings with the software engineering team to discuss progress and project objectives
- Treatment planning to ensure patient is getting what they need while in recovery
- Documentation
- 1:1 therapy sessions
Tax Agent
Omni Interactions
Remote
05.2022 - 09.2022
- Supported new staff members through training and mentorship in various aspects of tax preparation work.
- Conducted thorough research to identify potential tax savings opportunities for clients.
- Collaborated with colleagues to develop best practices for maximizing deductions and minimizing liabilities.
- Maintained detailed records of all client interactions for future reference and easy access during subsequent filings seasons.
- Maintained quality control standards, seeking new ways to improve customer service
- Researched complex tax issues and prepared memorandums for clients
- Analyzed financial data to identify potential tax savings opportunities
- Assisted with the preparation of financial statements and other documents for tax audits
Internship Student
North Mississippi Community Development Center
Sardis, MS
05.2021 - 07.2021
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Promoted economic, community, and human resource development
- Helped individuals in the community apply for employment.
- Provided services such as planning, grant applications, and program administration
- Conducted interviews.
- Offered human service programs through agency to target services and resources to individuals in the community to identify state
eligibility criteria.
Office Assistant
University Of Mississippi Ole Miss
University, MS
09.2019 - 05.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Tutor
Lafayette Upper Elementary School
Oxford, MS
08.2018 - 01.2019
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
Technical Support Representative
University Of Mississippi Ole Miss
University, MS
08.2017 - 03.2018
- Managed high levels of call flow and responded to technical support needs.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
Education
Bachelors of Social Work
University of Mississippi
University, MS05-2021
High School Diploma -
South Panola High School
Batesville05-2017
Skills
- Documentation proficiency
- Patient support
- Behavioral Health
- Time Management
- Written/ verbal communication
- Data Analysis
- Microsoft
- Self- Motivation
- Case Management
- Professionalism
Timeline
Case Manager
Oxford Treatment Center
04.2024 - Current
Internship Student
Oxford Treatment Center
08.2023 - 02.2024
Treatment Advocate
Oxford Treatment Center
06.2022 - 04.2024
Tax Agent
Omni Interactions
05.2022 - 09.2022
Internship Student
North Mississippi Community Development Center
05.2021 - 07.2021
Office Assistant
University Of Mississippi Ole Miss
09.2019 - 05.2021
Tutor
Lafayette Upper Elementary School
08.2018 - 01.2019
Technical Support Representative
University Of Mississippi Ole Miss
08.2017 - 03.2018
Bachelors of Social Work
University of Mississippi
High School Diploma -
South Panola High School