Shaniya Mister
Oxford
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. I have extensive experience in behavioral health and self- motivation and am a dependable person who can work with cross-functional teams in pursuit of quantifiable results. I am a highly driven and hardworking professional who gets the job done right with excellent communication skills.
Overview
7
7
years of professional experience
Work History
Case Manager
Oxford Treatment Center
04.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Treatment Advocate
Oxford Treatment Center
06.2022 - 04.2024
- Welcoming new patients, assisting with orientation of programming schedule and rules.
- Conduct patient belongings searches upon admission.
Provide support and encouragement to patients - Monitoring patients/ bed checks.
- Communicate effectively with other departments to ensure the best care for patients.
- Respectful of patient rights as well as an understanding of patients' recovery needs.
- Communicate with all staff and patients using professional verbal and written skills
- Completed house rounds and security checks to ensure patient's safety
Internship Student
Oxford Treatment Center
08.2023 - 02.2024
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
- Participated in weekly meetings with the software engineering team to discuss progress and project objectives
- Treatment planning to ensure patient is getting what they need while in recovery
- Documentation
- 1:1 therapy sessions
Tax Agent
Omni Interactions
05.2022 - 09.2022
- Supported new staff members through training and mentorship in various aspects of tax preparation work.
- Conducted thorough research to identify potential tax savings opportunities for clients.
- Collaborated with colleagues to develop best practices for maximizing deductions and minimizing liabilities.
- Maintained detailed records of all client interactions for future reference and easy access during subsequent filings seasons.
- Maintained quality control standards, seeking new ways to improve customer service
- Researched complex tax issues and prepared memorandums for clients
- Analyzed financial data to identify potential tax savings opportunities
- Assisted with the preparation of financial statements and other documents for tax audits
Internship Student
North Mississippi Community Development Center
05.2021 - 07.2021
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Promoted economic, community, and human resource development
- Helped individuals in the community apply for employment.
- Provided services such as planning, grant applications, and program administration
- Conducted interviews.
- Offered human service programs through agency to target services and resources to individuals in the community to identify state
eligibility criteria.
Office Assistant
University Of Mississippi Ole Miss
09.2019 - 05.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Tutor
Lafayette Upper Elementary School
08.2018 - 01.2019
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
Technical Support Representative
University Of Mississippi Ole Miss
08.2017 - 03.2018
- Managed high levels of call flow and responded to technical support needs.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
Education
Bachelors of Social Work
University of Mississippi
University, MS05-2021
High School Diploma -
South Panola High School
Batesville05-2017
Skills
- Documentation proficiency
- Patient support
- Behavioral Health
- Time Management
- Written/ verbal communication
- Data Analysis
- Microsoft
- Self- Motivation
- Case Management
- Professionalism
Timeline
Case Manager
Oxford Treatment Center
04.2024 - Current
Internship Student
Oxford Treatment Center
08.2023 - 02.2024
Treatment Advocate
Oxford Treatment Center
06.2022 - 04.2024
Tax Agent
Omni Interactions
05.2022 - 09.2022
Internship Student
North Mississippi Community Development Center
05.2021 - 07.2021
Office Assistant
University Of Mississippi Ole Miss
09.2019 - 05.2021
Tutor
Lafayette Upper Elementary School
08.2018 - 01.2019
Technical Support Representative
University Of Mississippi Ole Miss
08.2017 - 03.2018
Bachelors of Social Work
University of Mississippi
High School Diploma -
South Panola High School
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