Shanna Wallace
Olive Branch
Summary
Dynamic and results-driven professional with extensive experience at Wayback Burgers, excelling in customer support and team leadership. Proven track record in training staff and enhancing operational efficiency, while ensuring compliance with food safety standards. Recognized for exceptional communication skills and a commitment to fostering a positive guest experience.
Overview
6
6
years of professional experience
Work History
Cook/ Cashier/ Manager
Wayback Burgers
Olive Branch
10.2020 - Current
- Managed daily operations for a high-volume fast-casual restaurant, ensuring exceptional guest service and operational efficiency.
- Supervised, trained, and developed a team of employees, improving productivity and staff retention.
- Resolved customer concerns professionally, maintaining high guest satisfaction scores.
- Ensured compliance with food safety, sanitation, and company operating standards.
- Led opening and closing procedures, ensuring smooth daily operations.
- Collaborated with team members to ensure timely service during peak hours.
- Prepared and cooked menu items according to established recipes and standards.
Server
StaggerIn Sports Grill
Starkville
04.2025 - 10.2026
- Delivered friendly and efficient customer service in a fast-paced restaurant environment.
- Accurately took food and beverage orders and entered them into the POS system.
- Maintained extensive knowledge of menu items, ingredients, and daily specials to assist guests with recommendations.
- Ensured guest satisfaction by promptly addressing requests, concerns, and special accommodations.
- Collaborated with kitchen and bar staff to ensure timely and accurate order delivery.
- Upsold appetizers, beverages, desserts, and promotions to increase sales.
- Managed multiple tables simultaneously while providing attentive and personalized service.
- Built rapport with guests, resulting in repeat business and positive customer feedback.
Beauty Advisor
Ulta Beauty
Starkville
01.2024 - 06.2025
- Provided personalized beauty consultations and product recommendations based on customer needs and preferences.
- Assisted customers with skincare, makeup, fragrance, and haircare product selection to enhance the shopping experience.
- Built strong customer relationships through exceptional service and product knowledge.
- Maintained up-to-date knowledge of beauty trends, new product launches, and brand promotions.
- Processed customer transactions accurately using the point-of-sale system.
- Resolved customer concerns professionally while maintaining a positive shopping environment.
- Maintained cleanliness and organization of sales floor, testers, and product displays.
- Collaborated with team members to achieve store sales and customer service objectives.
- Educated customers on product ingredients, application techniques, and beauty routines.
Shift Leader
Smoothie King
Starkville
04.2024 - 12.2024
- Led daily shift operations, ensuring efficient service and adherence to company standards.
- Supervised and supported team members during high-volume periods to maintain excellent customer service.
- Trained new employees on smoothie preparation, food safety procedures, cash handling, and customer engagement.
- Ensured product quality standards through precise recipe preparation and proper ingredient handling.
- Resolved customer concerns to enhance guest satisfaction and foster repeat business.
- Motivated team members to exceed sales goals and effectively promote loyalty programs and featured products.
- Delegated tasks effectively to maintain productivity and smooth store operations.
- Recognized for reliability, leadership, and the ability to perform under pressure in a fast-paced environment.
Education
Bachelor's Degree -
Baptist Health Sciences University
Memphis, TN05-2028
High School -
Desoto Central High School
Olive Branch, MS05-2022
Skills
- Food safety
- Cash handling
- Customer support
- Sales promotion
- Training and development
- Time management
- Organization
- Leadership
- Teamwork
- Communication
- Self-Motivated
Accomplishments
National Honors Society, 11th & 12th
Timeline
Server
StaggerIn Sports Grill
04.2025 - 10.2026
Shift Leader
Smoothie King
04.2024 - 12.2024
Beauty Advisor
Ulta Beauty
01.2024 - 06.2025
Cook/ Cashier/ Manager
Wayback Burgers
10.2020 - Current
Bachelor's Degree -
Baptist Health Sciences University
High School -
Desoto Central High School