Shanna Walls
Port Gibson,MS
Summary
Experienced with peer support strategies, focusing on empowering individuals through shared experiences and mutual support. Utilizes strong communication skills and empathy to build trust and foster recovery. Knowledge of mental health resources and community networking to provide comprehensive support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Peer Support Specialist
Hinds Behavioral Health Services
04.2024 - Current
- Assist clients with developing self-help, crisis/coping and social skills.
- Provide individualized, ongoing guidance, coaching and support.
- To provide training in the use of personal and community resources.
- Assist in developing formal and informal community supports.
- Assist the person served in increasing social support networks of relatives, friends and/or significant others.
- To offer encouragement in times of crisis.
- To advocate on behalf of persons with behavioral health problems to protect the client's rights and to assist in reducing associated stigma.
- To work in cooperation with other providers, family members or significant others involved in the client's recovery plan.
- To attend Agency staff meetings, Case Conferences and Individual and Group Supervision.
- To attain established standards of productivity.
- To observe all rules of confidentiality relating to clinical information and treatment, both internally and when dealing with external agencies and/or individual.
- To be responsible for understanding clients rights policy and procedures.
- To participate in staff training and development.
- To serve on designated committees within the agency.
- To maintain professional standards at all times.
- To observe the guidelines established within the Code of Ethics and Conduct.
- To perform other related duties as assigned.
Office Manager
Gateway Behavioral Health Services
07.2022 - 04.2024
- Direct and coordinate mental health and/or substance abuse clinical activities.
- Prepare and present a variety of periodic and special reports of both a Professional and administrative nature.
- Develop and monitor short and long-range budget plans that accurately reflect program needs.
- Work cooperatively with Worker's Comp Administrator to manage local WC Claims.
- Transport WC claimants as needed.
- Track client incidents.
- Maintain local OSHA logs.
- Take minutes for local monthly safety meetings.
- Conduct monthly walk through of facilities for safety compliance/needs.
- Conduct routine fire and other emergency drills.
Field Supervisor
Love & Faith personal care & respite service
10.2018 - 06.2022
- Supervising staff of home care aides;
- Scheduling home health aides for patient visitation, monitoring the quality of care;
- Ensuring the satisfaction of patients and their families, making home visits with patients, assisting in hiring.
Medical Office Administrative Assistant
Grapevine Medical & Surgical
05.2018 - 10.2018
- Checking patients in at the front desk.
- Answering the phone.
- Scheduling patients for appointments.
- Interviewing patients for case histories in advance of appointments.
- Compiling medical records and charts.
- Processing insurance payments.
- Operating computer software and office equipment.
- Transferring lab results to the appropriate clinician.
- Maintaining supplies and appearance for the office.
Patient Care Assistant
Private Home, Inc
07.2015 - 05.2018
- Wake up the patient, perform daily hygiene, cook, clean, assist with doctors appointment, etc.
Phlebotomist/Lab Tech
Claiborne County Medical Center
04.2014 - 11.2015
- Verifies test requisitions by comparing information with nursing station log; bringing discrepancies to the attention of unit personnel.
- Verifies patient by reading patient identification.
- Obtains blood specimens by performing venipunctures and fingersticks.
- Maintains specimen integrity by using aseptic technique, following department procedures; observing isolation procedures.
- Collects therapeutic drug-monitoring assays by collaborating with nursing personnel to ensure appropriate drug dose to collection time.
- Tracks collected specimens by initialling, dating, and noting times of collection; maintaining daily tallies of collections performed.
- Monitors glucose levels by performing bedside glucose tests; recording results; reporting results to unit nurse-manager.
- Performs bleeding-times tests by entering results to the computer; notifying pathologist of results falling outside normal ranges.
- Maintains quality results by following department procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes.
- Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations.
Lead Teacher
Claiborne County Public School
05.2011 - 09.2015
- Maintain classroom duties, providing daily learning skills, etc.
Assistant Manager
felder
01.2014 - 07.2015
- Coordinate operations, assist in organizing, planning and implementing strategies, ensure schedules and objectives are met, monitor operating cost, budgets and resources, create reports, analysis and interpret data, sweep, mop, and clean patient rooms, beds, wash linen, dust off pictures, sanitize rooming area, etc.
Server and Cashier
Shoney's
08.2011 - 03.2014
- POS system, chase registered, check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Collect payments from customers.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Prepare checks that itemize and total meal costs and sales taxes.
- Take orders from patrons for food or beverages.
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Clean tables or counters after patrons have finished dining.
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
- Inform customers of daily specials.
- Stock service areas with supplies such as coffee, food, tableware, and linens.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
- Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
- Escort customers to their tables.
- Garnish and decorate dishes in preparation for serving.
- Fill salt, pepper, sugar, cream, condiment, and napkin containers.
- Describe and recommend wines to customers.
- Provide guests with information about local areas, including giving directions.
Education
B.A. - Social Work
Walden University
05.2025
Bachelors - Business Management
University of Phoenix-Online Campus
Phoenix, AZMaster's degree - Business Administration
University of Phoenix-Online Campus
Associate - Medical Office Assistant
Stratford University
02.2019
Skills
- Home health
- Medical records
- Specimen collection / processing
- Administrative experience
- Office management
- Business development
- Customer service
- Phlebotomy
- Long term care
- Human resource
- Supervising experience
- EMR systems
- Leadership
- Patient care
- Peer advocacy
- Mental health awareness
- Self-care techniques
- Stress reduction
- Family support
- Behavioral management
- Relapse prevention
- Recovery planning
- Problem-solving skills
- Leadership skills
Certification
- OSHA 10, 04/01/21, Present
- CNA
- BLS Certification
- Certified Phlebotomy Technician
- CPR Certification
- Teaching Certification
- AED Certification
- Certified Recovery Specialist, 09/01/24, 09/01/27
- Mental Health 1st Aid, 10/01/23, 10/01/26
- Professional In Human Resources
- BCBA-D
- ACLS Certification
- Certified Professional Coder
- Certified Coding Specialist
Timeline
Certified Peer Support Specialist
Hinds Behavioral Health Services
04.2024 - Current
Office Manager
Gateway Behavioral Health Services
07.2022 - 04.2024
Field Supervisor
Love & Faith personal care & respite service
10.2018 - 06.2022
Medical Office Administrative Assistant
Grapevine Medical & Surgical
05.2018 - 10.2018
Patient Care Assistant
Private Home, Inc
07.2015 - 05.2018
Phlebotomist/Lab Tech
Claiborne County Medical Center
04.2014 - 11.2015
Assistant Manager
felder
01.2014 - 07.2015
Server and Cashier
Shoney's
08.2011 - 03.2014
Lead Teacher
Claiborne County Public School
05.2011 - 09.2015
Bachelors - Business Management
University of Phoenix-Online Campus
Associate - Medical Office Assistant
Stratford University
B.A. - Social Work
Walden University
Master's degree - Business Administration
University of Phoenix-Online Campus
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