Shannon Allbritton
Picayune
Summary
Detail-oriented Pharmacy Technician with strong customer service and regulatory compliance skills. Skilled in prescription processing and maintaining accurate records to enhance patient care and satisfaction. Experienced in utilizing pharmacy management software and collaborating with healthcare teams to prioritize tasks. Committed to supporting efficient pharmacy operations while adhering to regulations and company policies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Wedgewood Pharmacy
Remote
08.2019 - Current
- Utilized pharmacy management software for accurate record-keeping and prescription processing.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Answered telephones to respond to questions or requests.
- Provided exceptional customer service, addressing patient inquiries and concerns effectively.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
Pharmacy Technician
Aerotek
Tempe
10.2018 - 08.2019
- This was a staffing agency that placed me at Wedgewood Pharmacy
Pharmacy Technician
GenRx Pharmacy Avella Specialty
Scottsdale
04.2017 - 10.2018
- Collaborated with pharmacy team to efficiently prioritize and complete medication orders.
- Collaborated with healthcare professionals to enhance patient care and medication management.
- Utilized pharmacy management software for accurate record-keeping and prescription processing.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
Education
Pharmacy
Arizona College
Mesa Arizona04-2016
Certification
- PTCB National License CPhT Cert # 30128012 Exp 03.31.2028
- Arizona State BoP Phrm Tech T069189 Exp 10.31.2027
- Arizona Level 1 Fingerprint Clearance Card # 2020J03975 Exp 05.05.2032
- Mississippi State BoP Reg # PT-228580 Exp 03.31.2027
- New Jersey State BofP Lic/Reg # 28RW06252400 Exp 08.31.2026
Timeline
Pharmacy Technician
Wedgewood Pharmacy
08.2019 - Current
Pharmacy Technician
Aerotek
10.2018 - 08.2019
Pharmacy Technician
GenRx Pharmacy Avella Specialty
04.2017 - 10.2018
Pharmacy
Arizona College