Shannon Campbell
Meridian
Summary
Experienced Patient Navigator specializing in patient advocacy, care coordination, and compliance. Skilled in enhancing patient outcomes through effective communication and resource development. Focused on empowering diverse populations, improving healthcare access, and fostering positive relationships between patients and providers. Expertise in conflict resolution and personalized care planning, ensuring efficient navigation through complex healthcare systems while maintaining high patient satisfaction.
Overview
8
8
years of professional experience
Work History
Patient Navigator
Ochsner Health Center
meridian
02.2024 - 04.2026
- Coordinated patient care and resources across multidisciplinary teams.
- Assisted patients in navigating healthcare services and insurance processes.
- Provided education on treatment options and health management strategies.
- Scheduled appointments and follow-up visits for patient convenience.
- Communicated effectively with patients regarding their health concerns and needs.
- Collaborated with healthcare providers to streamline patient care pathways.
- Maintained comprehensive patient records and documentation for accurate tracking.
- Ensured compliance with regulatory requirements in patient interaction procedures.
- Maintained accurate records of patient interactions and outcomes in electronic health record systems.
- Collaborated with medical professionals to ensure timely access to appropriate services.
- Compiled reports on patient navigation activities for management review.
- Coordinated appropriate educational material for patients, families and medical staff to accomplish best possible patient care outcomes.
- Developed appropriate community resources such as mental health services, substance abuse, treatment and housing.
- Helped coordinate transportation arrangements for those without reliable means of getting around.
- Advocated for vulnerable populations to improve access to essential health services.
- Educated patients and families on diagnoses and treatment plans to empower informed health decisions.
- Contacted patients to provide appointment reminders.
- Assisted with discharge planning processes for hospitalized patients.
- Maintained professional relationships with healthcare providers.
- Evaluated existing programs and policies related to patient navigation services.
- Developed strategies to reduce barriers encountered by patients in accessing care.
- Provided emotional support to patients as they cope with illness or disability.
- Provided guidance on insurance coverage options for uninsured or underinsured individuals.
- Encouraged adherence to prescribed treatments and medication regimens.
- Identified and coordinated resources for patient needs, including referrals to community services.
- Participated in quality improvement initiatives aimed at improving patient experience.
- Enhanced patient quality of life, sense of autonomy and self-determination for health care management by delivering educational resources and explaining outreach programs.
- Attended team meetings to discuss patient cases and develop individualized care plans.
- Advocated for patient needs to healthcare professionals.
- Provided assistance to patients and families with navigating the health care system.
- Monitored patient progress through follow-up calls and visits.
- Conducted outreach activities such as health fairs or seminars in order to promote awareness of available services.
- Facilitated communication among physicians, specialists, nurses, social workers, and insurance companies to enhance coordinated patient care.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Reported liabilities and risk management concerns to supervisor for review.
- Screened patients for eligibility for state, local and federal assistance programs.
- Accessed programs and set up correct payment strategies based on patient means and needs.
Customer Service Representative
Iqor Holdings
Meridian
12.2017 - 02.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complaints promptly, enhancing customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with inquiries and provided product information.
- Answered customer inquiries and provided accurate information regarding products and services.
- Trained new staff on customer service protocols and systems.
- Collaborated with team members to improve service quality.
- Followed up on unresolved issues to ensure timely resolution.
- Maintained thorough knowledge of company policies and procedures.
- Documented customer interactions in the database for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified improvement areas in customer service processes and proposed actionable changes.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Implemented innovative methods for streamlining the customer service process.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Processed customer payments efficiently at point of sale.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Updated databases with new and modified customer data.
- Updated databases with new and modified customer data.
Education
High School Diploma -
Meridian Community College
Meridian, MS05-2009
Skills
- Patient education
- Patient advocacy
- Care coordination
- Hospital discharge planning
- Medical referrals
- Quality improvement
- Healthcare collaboration
- Comprehensive documentation
- Compliance assurance
- Medical recordkeeping
- Medical terminology
- Appointment management
- Medical records management
- Registration and scheduling
- Appointment scheduling
- Administrative and office support
- Payment collection
- Medical billing
- Complaint resolution
- Effective communication
- Problem solving
- Emotional support
- Teamwork
- Teamwork and collaboration
- Emotional intelligence
- Patient rights
- Resource development
- Relationship building
- Ethical conduct
- Healthcare
- Relationship building
Timeline
Patient Navigator
Ochsner Health Center
02.2024 - 04.2026
Customer Service Representative
Iqor Holdings
12.2017 - 02.2024
High School Diploma -
Meridian Community College